I gave up my unlimited data when I needed to upgrade my phone in April 2014. I considered dropping Verizon to go with a competitor. I spoke with their customer loyalty/retention department who ...
See more...
I gave up my unlimited data when I needed to upgrade my phone in April 2014. I considered dropping Verizon to go with a competitor. I spoke with their customer loyalty/retention department who asked me to stay and they offered my a plan which would give me 6GB (Verizon Max) along with the hotspot feature. They said this would be a penny more. So, I thought this was a fair deal to stay and so I did. Since then I have had nothing but heartache. Overcharging every month. Promises from Verizon that they would fix it. Instead I am being charged $20 more a month, plus overages since they keep putting me in a 4GB plan. How can they do this. They offered me the deal to stay. I agreed to it. Instead I have to call every month to resolve my bill. I noticed additional charges such as caller ID, which I NEVER requested. So I requested and audit. Three times I asked for an audit and they said they would send me something and not to worry about paying anything until it was resolved. They shut off my phone AGAIN. Charged me $20 per line AGAIN. I asked for an audit AGAIN, and instead assisting me, I'm told, "we looked at your history and you need to change to another plan." Called again tonight. Tried to speak with a customer service rep and she kept reading notes to try to get me to change my plan so I asked for a supervisor. The supervisor Michael was very rude and short with me. He rushed me off the phone stating that I needed to call another number. I asked who his supervisor was and he said, "I am the highest person you will speak with tonight." I asked multiple times and he refused to give me his supervisor's name. He also refused to give me his ID. He said he did not have one. When I tried to call back I realized it was 11 PM which is when their area closes and I could not reach another agent. I am beyond frustrated and do not know where to go. I keep calling back and have to retell my history and ask the reps to please look through my notes. I do not know where I am to go. I feel that customer service is severely lacking at Verizon right now. Someone at Verizon please HELP!!!