I have continued to experience the 611 issue (was disconnected again last night at 30 minutes and 42 second into the call, with no callback from the representative I was on with). At this point, ... See more...
I have continued to experience the 611 issue (was disconnected again last night at 30 minutes and 42 second into the call, with no callback from the representative I was on with). At this point, having lost hours and hours of my life this week to Verizon's willful mistreatment and horrible customer service, I am beyond angry. Is anyone in your company accountable for this outrageous behavior? I am not going to negotiate this over email or on the online forums. If you are interested in helping, please let me know if there is a way to speak by phone.
Why is 611 disconnecting all calls after ~ 30 minutes? Happened to me three times tonight, twice while in mid-conversation with representatives (who, of course, didn't call me back). Ho... See more...
Why is 611 disconnecting all calls after ~ 30 minutes? Happened to me three times tonight, twice while in mid-conversation with representatives (who, of course, didn't call me back). Horrendous new practice, totally frustrating, a huge waste of time and incredibly disrespectful and insulting to customers. This is on top of substantive account issues, which I can't address because of this absurd new practice. Does anyone at Verizon actually care? Is anyone there accountable?