fawcets's Posts

What's funny is that my girlfriend is running Lollipop on her Samsung Galaxy S5. Her provider is AT&T. She's had no problems. When she's connected to WiFi, her 4G greys out and her data usage report reflects that. This is exactly how my phone used to work when I was running KitKat. Why would a Samsung phone running Lollipop on the AT&T network work correctly, while a Samsung phone running Lollipop on Verizon connects to WiFi and 4G at the same time? That sounds like Verizon's issue, not Samsung's.

There are ways to downgrade your OS to KitKat (4.4). There are a lot of third party sites that are really good at keeping up on all the files and drivers you need to do it. If you're not tech savvy, I wouldn't suggest doing it. It's easy to mess up, and if you do that you'll be dealing with a slew of other problems. And it sounds like you can't afford any downtime on your phone anyway since you're trying to run a business. I can certainly appreciate that. If you're confident and want to try it, check this out as a starting point: http://www.androidorigin.com/samsung-galaxy-note-4-downgrade-lollipop-kitkat/

That was more or less the conclusion my tech support guy came up with. Again, he said that he'd call back the next day with more information, but never did. If remembering to toggle mobile data off and on every time you come to and leave your house is the solution (I think that's pretty weak, personally), it would be nice to automate that process. For instance, if I'm connected to WiFi, at least prompt me to do it. But, at that point I'm sure Verizon would say that's on Samsung's shoulders since it's their interface/overlay. Really disappointed that you, essentially, got the same response rclksr. I never had this problem while I was running KitKat, so to be told otherwise by Verizon is BS. There has to at least be an explanation. Maybe Verizon will step up at some point and let us know.

The first thing I did was call tech support. They had me clear the phone's cache and reset all phone settings. Didn't work. Tech support person said they would call me back the next day after they talked to their supervisor about what might be going on, but I never heard back. That's why I'm here trying to crowd source an answer instead. I've disabled everything I can think of and experimented with a lot of different things and it's not working. It's all explained at the beginning of the thread. Please reply back if you have a better way of getting a response/answer. It would really help.

It's definitely using 4G data while I'm on WiFi. Just check your data usage from your account page. See the image I attached for an example of my 4G data usage while I’m connected to WiFi at home. It’s about 80MB. Until very recently, I had only 2GB of data per month. I was always close to going over. That 80MB could have easily caused me to go over and incur more monthly charges, all while I think I’m in the clear because I’m at home connected to WiFi. We’re not the only people having this WiFi/4G problem. I’ve seen this question on other Android forums. Nobody has a good answer/explanation. PLEASE TELL US WHAT’S GOING ON, VERIZON! @LindseyT_VZW

Princeshoko: I appreciate the response and I'm sorry you're having the same problem. Bottom line is that I bought a $700 piece of hardware from verizon, and I'm running a curated operating system Verizon pushed out to me. I pay them good money for reliable service. I'm not settling for a work around, I want them to give me a solution. So far, they can't do that. I want to know why and I want a fix.

Here’s my data usage from 4/7/15 while at home on WiFi: 1:20 AM - .21 MB 7:20 AM - 106.89 MB 10:30 PM - .7K The data usage is nominal at this point, but it’s confusing/frustrating me because I don’t know why it’s doing it. I’m asleep at 1:20 AM and 7:20 AM, so not sure why it’s using 4G during those times. The 4G usage at 10:30 PM is the only one that kind of makes sense — I did send/receive a few text messages before that time in the evening. My text message log said the last text message activity I had (just a SMS) was at 10:01 PM, though, not 10:30 PM. And what about the text messages I sent/received before then during the evening (between 6PM and 10PM)? Wouldn’t they show up on my 4G usage log too? I'm using Google Hangouts as my text app, by the way. Either way, the 4G arrows still light up now and then when I’m at home on WiFi. I noticed it doing it here and there between 7 PM and 9:30 PM. My 4G usage log doesn’t reflect that, though, even though the 4G arrows are lighting (while I’m also connected to WiFi). The nominal data usage is one thing. But I’m also very curious why this is happening all of the sudden right after the Lollipop upgrade. Also, on a side note, my battery life has taken a considerable hit since the Lollipop upgrade. I’ve made sure to go through all my apps/settings to make sure nothing unnecessary is using power, but it’s still a noticeable difference. I’m hoping this will calibrate/even out soon. Any insight on that? I know it’s a problem other people are noticing as well.