I spoke with the prepaid customer service.. but I think it largely relied on the 'technical support' department which created a new account and added the new device on.  I don't know all the deta... Ver más...
I spoke with the prepaid customer service.. but I think it largely relied on the 'technical support' department which created a new account and added the new device on.  I don't know all the details of your situation but it can pay to sit on hold for the 30 minuets it takes to get a rep, 10 minuets to explain the situation and then another 20 to probably get a manager involved since the reps have a limited amount of things they can perform. I think patience is the key as this en devour consumed a lot of my valuable time and had it not been that I wasn't working at the time I think I would still be dealing with the issue. I agree, treating customer service agents is THE BEST way to achieve anything.  Working in a customer support role for over twenty years I know how it works, if you are angry/irate you will get no help.. if you explain the situation and the rep understands you and the situation they are more likely to help.  Although unfortunately not every rep is competent and knows how to use the system, it all depends on how the company prepares them for their job.
I agree, when in doubt they ignore the problem and hope it goes away.. pretty standard procedure for companies these days. I was finally able to get this resolved and it was a fairly simple pr... Ver más...
I agree, when in doubt they ignore the problem and hope it goes away.. pretty standard procedure for companies these days. I was finally able to get this resolved and it was a fairly simple process, but getting someone to actually go above and beyond saying 'I don't see anything, sorry there is nothing I can do' it seemed was the most difficult thing. All they needed to do was setup my new phone on a 'blank/test' account, enable my old phone back and then move the new phone to the old account and it worked fine. (this happened after speaking with 3 reps and getting hung up on after I asked for a manager) I gladly acknowledged the rep who actually took the time to listen and understand my situation and had some knowledge of how things work within their systems.  He was able to get a manager to re-enable my old account with the correct credit and the rep worked the system correctly to achieve what I needed.
Just get another provider while you still have your Verizon account open.. if you have paid for this month, you have the rest of this month to find another provider and have the number transfe... Ver más...
Just get another provider while you still have your Verizon account open.. if you have paid for this month, you have the rest of this month to find another provider and have the number transferred. Once you no longer have any account that is holding onto that phone number the number is open and I'm not sure how/if you can request a specific number. Or wait till later in the month, or the end of the month.  You may be out some of the service you paid for but you will have a provider that is better for you.
I agree, I totally feel abandoned by Verizon. I spend a few hours at the store today and the Manager even called the Operations Manager and they still were unable to help me with either activa... Ver más...
I agree, I totally feel abandoned by Verizon. I spend a few hours at the store today and the Manager even called the Operations Manager and they still were unable to help me with either activating my old phone back into service or activating the new one. I was basically just told to keep trying to reprogram my phone every hour in hopes that it works and would receive a phone call from the 'floor manager' which I have yet to get. I also used the live chat and they stated that a representative would call me back with an update.  I hope I do because I am flying home tomorrow without service of any kind (a service I have paid for up front for but not received). This is amounting to be the single worst customer service experience I have ever dealt with..  Just get me a working phone, please.... Also, do not feel stuck with Verizon, there are other carriers that are available and even use the Verizon network and your phone number can be transferred to another provider!
Yah, they told me to keep trying to activate the phone (*228/*22898/*22890) every hour and I still have had no success.
Your lucky.. I'm still unable to use either of my phones and was just spent another few hours in a store with the manager who called a Verizon Operations Manager and they still couldn't figure ou... Ver más...
Your lucky.. I'm still unable to use either of my phones and was just spent another few hours in a store with the manager who called a Verizon Operations Manager and they still couldn't figure out what the issue is..
I purchased a brand new prepaid Verizon phone and it has said nothing besides 'roaming' even when inside a Verizon store and speaking with the store manager about it.  The manager called their te... Ver más...
I purchased a brand new prepaid Verizon phone and it has said nothing besides 'roaming' even when inside a Verizon store and speaking with the store manager about it.  The manager called their technical support and said there was nothing they could do about it till they resolved the issue with the upgrade that started on 10/4 and is still continuing.
This is a complete lie. Verizon made an update on 10/4 and has been having issues with their prepaid activation which is still happening.  They do not have any update and there is no resolutio... Ver más...
This is a complete lie. Verizon made an update on 10/4 and has been having issues with their prepaid activation which is still happening.  They do not have any update and there is no resolution to this.  If you look at other postings on here they have not responded to any other prepaid customer issues. You will not be able to use your phone till Verizon resolves this issue.
At this point, Verizon has proven that they do not care about their prepaid customers. I have spent over $1000 in work hours and lost $600 in business because of this outage.  Meaning Verizo... Ver más...
At this point, Verizon has proven that they do not care about their prepaid customers. I have spent over $1000 in work hours and lost $600 in business because of this outage.  Meaning Verizon technically owes me $1600. The only answer anyone at Verizon can give (even escalated to their highest tier support) is that they do not know when this will be resolved and they cannot help me in any way.  When I was in the store, even the manager of the store was frustrated with their own technical support and lack of information given about the status of this issue. If Verizon does not resolve this, they will lose customers.  Although one customer probably does not mean much to them, the publicly that will happen because of this will make them loose much more 'face' and customers in the long run.  Unfortunately we live in a time of social media and 'need it now' and a company that provides a 'now' service being down for over a week is unacceptable.  Some sort of status update is the least they could provide instead of making their customers jump through hoops, wait on hold and get un-informed answers. Working in customer service for over twenty years now and providing world class support I know this does not cut it.  Verizon is performing the lowest level possible of support to their customers and the people that really need to answer to this issue are the directors of IT. Verizon can talk the talk, but cannot walk the walk....
It goes to show you what type of company we are dealing with here... Verizon lacks severely on their customer support...
This is an unacceptable answer.  When will this be fixed? I have spoke with the prepaid department and they said there is nothing they can do till they have resolve the issue with the upgrade ... Ver más...
This is an unacceptable answer.  When will this be fixed? I have spoke with the prepaid department and they said there is nothing they can do till they have resolve the issue with the upgrade that was performed on 10/4.  They have been unable to give any ETA and keep saying 'try again at 6am tomorrow'. I was even escalated to TIER 3 in the Technical Support department after waiting on the phone for two hours. I have been with Verizon for almost two years now and with poor service like this, you will be losing customers.
I have been without a phone since Thursday (it is now Saturday night) because I purchased a new phone and when they went to activate it, they deactivated my old phone. This was before the agen... Ver más...
I have been without a phone since Thursday (it is now Saturday night) because I purchased a new phone and when they went to activate it, they deactivated my old phone. This was before the agent realized that they could not activate any new prepaid phones.  This has been an issue since they began an upgrade on 10/4 and was to be completed by 10/5.  It is now 10/11 and after spending over 10 hours on the phone, escalating all the way up to tier 3 support and in a physical store speaking with the store manager, they are still unable to give me any service on either my old phone or new one! I use this line for a business! The only option is to create a new account but they stated if they create a new account they still will be unable to activate a prepaid phone. This is pathetic.  When will you resolve this issue? I work in IT and having an issue like this for 7 consecutive days, leaving customers without service, is a complete lack of competence.