Spanky's Posts

It is truly unnecessary to try to track someone down individually... Like most websites, the VZW site has a clever link at the top, labeled "contact us."  You will answer a small series of questions in order to direct your inquiry to the right place.  Whomever receives the message will be happy to direct it to the appropriate manager.

On a cruise ship, (most of them have service at this point, but you may want to ask your travel agent) the International (out of port) rate for service is 2.49 per minute, so be reasonable; it's supposed to be a vacation anyway, right?  Put the phone away and relax, enjoy the ride. While in Italy, it is a different story. If you travel overseas a lot, the Samsung Renown is the best Global capable phone that isn't a PDA-style device.  Otherwise the Saga and Storm are always cool choices. Lastly, VZW has a program where they can loan you a global-capable device for a short time... call them, you may be eligible to borrow their phone, and save that upgrade for what you REALLY want!!

You certainly should have been informed of the change in pricing, but there is a reason for the requirement.  The Voyager has an HTML web browser, (better-than-average for a phone) basically meaning that the device itself is really built for data services.  The new plan is actually a requirement of using that particular phone, due to it's advanced capabilities. (this still doesn't excuse the fact that you were not informed of the change in data service pricing) First off; you have the right to change back to your old plan within 30 days of the change, should you change your mind.  Granted, this means that the plan would again become incompatible with your Voyager.  A good Option is to upgrade to a "Connect Plan", which gives you UNLIMITED data services for a "nominal charge."  Ok, so that might mean an increase in your monthly cost, but bear in mind that you are NOT being billed per minute (no plan minutes) when you are using those services... This may not be a perfect fix for you, but it would mean that you were able to use all of those cool things that phone can do. Regarding your physical location; Chicago or not, you are obviously getting access to the data services, and you certainly seem to get a fair amount of use out of them.  If everything you are saying is accurate, the extra $100.00 on your bill would account for roughly 50MB of data usage, which isn't necessarily unheard of, by any stretch, but doesn't totally support the "podunk town" concept.  Regardless of where you live, you are billed the same way for data services, as everyone else.  The Connect plan, mentioned above would provide you access to these features, free of "surprises", and it becomes an unlimited browsing sitaution; meaning you could even use it a lot more than you are now... it even includes mobile email, if that interests you. Almost done... the per-megabyte charges are only assessed for Web Browsing, Email, and Application browsing/purchasing; which yes, does include the VZTones application for Ringtones/RBT.  When browsing (and downloading them) for full songs, using VCast Music, you are not incurring MB charges at all.  You can set up RBT on verizonwireless.com, even assign them to specific people, and never have to incur those charges.