Montanaann's Posts

Another familiar story that parallels my own. I wrote to the FCC and, as a result, did get a call from the Verizon Executive office saying they would call me again when they. Knew more. That was last week....

I can tell you from experience, it is not Facebook or a password violation. It is either a software problem with the Jetpack (as I was told by a VZN rep) or a revenue-enhancement ploy Verizon uses to milk their customers when they need or want to inflate their accounts receivable. I recommend filing a complaint with your state attorney general and the FCC. Neither one is difficult and can be done online. That way you are part of a crowd instead of just one person and an investigation can be launched.

I have a PC, an IPad and two smart phones. I do not connect the phones to wifi and only occasionally the iPad. The data overage comes through the Jetpack and I do not stream anything or watch movies. This last time, the data overage showed up on a Monday morning and then another big blip on Tues around noon. I was not doing anything unusual and there were no software downloads occurring. Of particular note, when I called customer service, the answer was to reboot the Jetpack and upgrade my plan; a monthly insurance fee was also pitched to me. Had I taken these 'solutions', it would have cost me another $156/year. Being on a fixed income, I can't afford this.

My profile and set up is very similar to yours. This is the same BS they used before.  I had the same problem last year at this time and then again this week. On Monday am when my computer was off, the Jetpack scrolled through a month's data. I called Verizon Customer Service and she was very nice but obviously trying to pad my bill.  She did state that the Jetpack had software problems... and offered a new plan for only another $10/mo and 4 more GB.  I don't use that much data and don't want to increase my yearly tab by $120 though I did accept it for this month as, while we were talking, VZN texted that I had used 90% of my allowance with 18 days left. Then, lo and behold, she pointed out that the warranty for the Jetpack is up in 2 days!! Did I want to upgrade or add insurance for just $3/mo. Another $36/yr. This is scamming as far as I can see and I will take it to my state's consumer protection office as should you. Or consider going with another carrier if this is how they treat their customers; the competition is improving all the time.

This appears to be a nationwide overbilling issue.  The more I research it, the clearer it becomes that consumers need a provider who can verify that we get what we pay for. Right now, VZW has free rein to charge us what suits their current revenue needs.