I called customer service to upgrade my phone today. I've been a customer with Verizon since 2008 now because they used to have excellent customer service. Not anymore. The representative stat...
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I called customer service to upgrade my phone today. I've been a customer with Verizon since 2008 now because they used to have excellent customer service. Not anymore. The representative stated I could keep my current plan with unlimited data (grandfathered in) and pay for a new phone over the course of 12 months. "Cool", I thought, but when I tried to start the process of getting a new phone I was told it wasn't possible and I would have to give up my unlimited data. A Verizon employee at a store (a corporate branch) said that since they had told me I could keep it, they now have to. When I called back I got transferred to a rather rude supervisor who gave the same answer that it couldn't be done and there was nothing I could do about it. He then suggested I pay for a used phone from a third party seller. If I was looking to buy a used phone, I wouldn't have been on the phone with Verizon in the first place looking for a new one. When there are so many pre-paid plans and phones out there for WAY less, I would think Verizon would be more focused on their customer service. Guess not. Thoroughly unimpressed. The customer service level is gone, and so am I. Your employees are misinformed, your supervisors are rude, and your prices for monthly plans are far to high for me to put up with it.