HTCU11's Posts

Yes my mistake. But it's a fact the specs show the HTC U11 supports cdma, the sd835 processor supports cdma and the fact Sprint sells it with full cdma. And bands 2&4 are LTE. Verizon only allows band 13 because it is forced to because of open access rules.

Both at&t and tmobile have cdma and bands 2&4. So it isn't HTC blocking us it's [Removed] Verizon. inappropriate content removed as required by the Verizon Wireless Terms of Service​ Message edited by Verizon Moderator

Let me try to guess his name, was it Jesus you were speaking to? I already had it out with him. They said they are not going to do anything about this issue and he closed my case. He got irritated with me cause I refused to accept his response. hopefully you have better luck. More people need to do the same.

"Each manufacturer has to submit successful testing reports meeting network requirements to the FCC & carrier for device functionality on Bands 2&4 to be reviewed and approved by Verizon." So how do you know HTC did not file? It clearly says it has to be approved by Verizon. Why would HTC only file for band 13? Tell me how you know HTC didn't file for more bands.

No, our complaints are with HTC and Verizon. Verizon is the one who is blocking bands 2 and 4 since the device was not bought from them. They are limiting us to band 13. Our complaint is with Verizon.

Thank you for the reply. I was just saying attorney general or lawsuit cause we have not been able to get any answers. HTC originally stated that bands 2 and 4 would work then later changed it. So we have no clue as to what is going on.

Verizon Wireless Customer Support is there anything you're going to do to resolve this issue? This issue is effecting lots of people. We may need to contact the Attorney General or start a class action lawsuit. This issue is getting completely ignored. Hopefully Verizon does what's right for their loyal customers.

yes it seems your issue is much different than mine. I lost compete signal 3 times but all three times was after a reboot. The HTC ruu.exe fixed it every time. But I still only get band 13 it seems Verizon isn't honoring their new "bring your own device" program. They have always made sure we could only use phones bought from Verizon at full retail price to keep us on contract for two years. Seems this is still the case. Verizon reps always pushing Samsung phones, seems there is backdoor agreements going on against HTC. Good luck hopefully Verizon will step up and do the right thing. This will hurt if not. I won't forget it.

There is a solution, HTC has an ruu.exe you can run from a pc it will return it to stock and get your signal back. You can follow this thread and find it https://forum.xda-developers.com/u11/help/verizon-t3619069

Yes Verizon has intentionally crippled this device and it is effecting a lot of valuable customers We know this issue can be resolved and Verizon is pretending it does not exisy, they are lying to us.

You are NOT the only one with this issue. This issue is caused by Verizon, they have restricted bands 2 and 4 to cripple the HTC U11 so that you will be forced to buy a Samsung from Verizon. I have contacted many Verizon reps regarding this issue and it is being kept a big secret. The HTC U11 is part of Verizon's "Bring your own device" program but they have crippled it to only band 13. So when you boot up your phone and it first has to connect to band 2 or 4, it can't, so you get the slash mark through your signal bars and it is unable to connect to band 13. Verizon has done this intentionally and are being very dishonest about it. Verizon makes a ton of money if you are forced to buy devices from them at full retail. It also ensures you are contracted with them for at least 2 years. Everyone needs to be made aware of this scam and we need to contact the Attorney General to file a complaint. This phone is so great it is worth dropping Verizon and switching to T-Mobile or Sprint since they fully support it. If Verizon cared about it's customers they would STOP lying to us and activate bands 2 and 4 for our great HTC U11.