D_Zimmerman's Posts

Well....I spoke too soon. I did a restart before bed last night.  I woke up not to a shut down phone, but a frozen one. The green charge light was on, even after I unplugged it, and had to remove the battery to reset it.  Oddly enough it knew that it was supposed to be on when I put the battery back in...as in I didn't need to power it on because it started booting back up automatically. I haven't added or removed any apps since the last time.  I'm now also seeing that the freezing times are approximately 2 weeks apart. Again...the only connecting factor is that I had the wireless active when I went to bed. I will examine if I can get by without a truly useful phone for 2 weeks....I'll let you know.

I understand the steps that need to be taken to determine what the issue is when it's something that hasn't been seen before...however, being that these incidents have happened weeks apart means that the usefulness of even having this phone becomes zero if it is in safe mode. You can close this ticket as informational. I am not able to do the testing that goes into QA. I have started rebooting my phone nightly like I do my computer at work and I've not seen the issue come back yet. I hope that this information (scant as it is) makes its way back to Kyocera so they can double check their work. Thank you.

The trouble first appeared about 2 weeks ago.  As mentioned in the first post...the only thing that I can see matching is that the wireless was connected.  In both cases I hadn't installed any apps in probably 72 hours and i was not actively doing anything with the phone.  I can't put the phone in safe mode as I need the applications that I've started using on it. The two times are almost 2 weeks apart and nothing seemed to trigger them.  I'll jsut monitor and see if there is anything else I can contribute for you. Sorry.