My cousin gave me his Iphone 4 after he upgrade with another phone with Verizon. he has never reported lost/stolen the Iphone 4. Now I give it to a friend of mine so she can activate it for her s...
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My cousin gave me his Iphone 4 after he upgrade with another phone with Verizon. he has never reported lost/stolen the Iphone 4. Now I give it to a friend of mine so she can activate it for her son. When she tried to activate, Verizon told her that the phone was blocked because it has been reported lost/stolen. I called my cousin on 12/10/2014 to let him know the problem. He called Verizon to clarify the matter the he called me back that it is just the error from Verizon and someone from Verizon will call me or my riend to activate the Iphone. I received the phone call from Verizon (the number is 800--922-0204), the lady name Latoyia (removed) told me that she want to contact my friend to help her to activate the phone. I asked her phone number so my frien can call her back but she told me just email her. Her email address is (removed) When I come to work, both me and my friend email her but no reply from her. Next day 12/10/2014, at 6:45 AM PST, Latoyia called me (I could not pick up my phone because I was driving), she left me the message with the same information asking my friend to email her so she can assist my friend to activate the phone (sorry I do not know how to upload her voice message here). We keep waiting but no respond from her after we send another email to her. My friend then called Verizon to see that she can activate the phone, customer service told her the same thing that the phone is on block list. We told her the story and let her listen to the message from Latoyia, Customer service asked us to have my cousin on the phone, verified the account owner, PIN and she said that she will clear it out the problem and call my friend back. We are waiting but no one call us back from Verizon,then we called Verizon again, they transfer the call to Tampa call center (we are in California) we talked to the guy there named Sam, employee number (removed). He told us that the phone has been replaced by the insurance company and we should return the phone to Insurance company (???). My cousin who is the previous owner of the phone never had insurance for the phone, how can it replaced by insurance. I asked my cousin to call Verizon to clarify that he never bought insurance, never reported it lost. Now the Verizon put him to three way calling and told him that the phone does not belong to Verizon and it is not on Verizon database. Nothing else they can do It is ridiculous and we are so (removed) off with the way Verizon running business. Anyone over here can help us. The MEID number for this phone is (removed) Thanks >> Edited to comply with the Verizon Wireless Terms of Service << Message was edited by: Verizon Moderator