Yeah, but would you expect your phone to have scratches on it after 3 days of very careful and light use? Also, I had to get permission to go off base to be able to get my phone, and it was on...
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Yeah, but would you expect your phone to have scratches on it after 3 days of very careful and light use? Also, I had to get permission to go off base to be able to get my phone, and it was on a very short notice. I ordered a case as soon as I got my phone, but shipping in this country seems to take a while. When you're restricted to being on a military base, you don't really have that many options, especially when you just moved from a foreign country and haven't received your credit card yet. Anyways, after talking to Asurion last week, and talking to tech support after that, I wasn't able to get my problem fixed. Talked to them again yesterday. I was on the line talking for 2 hours and 5 minutes. I called Technical support, who redirected me to customer support, who redirected me to telesales, who redirected me back to customer support, and redirected me to telesales, who redirected me to customer support. At this point I just asked for a manager, and after being on the line with him and another customer support employee for an hour, they finally fixed my problem. They will ship me a Galaxy S6 Edge+ instead (because somehow it was cheaper and it would save me money), and they will ship a return label along with the S6 Edge+. A bit of a hassle for sure, but I definitely hope it's worth it. Only thing that sucks is that I had to buy a new case for the bigger device.