I bought a palm Pre plus, tried it for 30 days and kept it. It wasn't perfect, but it provided, for me an acceptable level of service. I particularly liked the wifi hotspot. As a long time palm us... Ver más...
I bought a palm Pre plus, tried it for 30 days and kept it. It wasn't perfect, but it provided, for me an acceptable level of service. I particularly liked the wifi hotspot. As a long time palm user, i continued to find that functions that I had come to depend on from prior palm phones were missing or poorly implemented. I was not happy. i bought missing sync software to replace some functions that used to be included with palm phones. I regretted the purchase, but i had had my 30 days, made my decision and was now committed to a two year contract. Now the interesting part. The phone broke. It was replace by Assurian with another Pre plus that was really broken and then replaced again with a Pre 2. Now the wifi hot spot doesn't work and almost half my emails are unreadable. After repeated requests to both Verizon and Palm, they seem either unable or unwilling to fix these new problems. Now there no doubt in my mind that I would have kept this phone for the first 30 days without the wifi hot spot or the email problem. The question is am I still bound by the 2-year contract? I seriously resent being compelled to pay for services and functions that I am not and will not receive. Moreover, having functions arbitrarily reduced or terminated without effective recourse is infuriating. I could willingly if not happily abide with a buyer beware policy.
Yes, my free wifi hotspot also stopped working. I'm 1 year into a 2-year contract. My Pre plus was broken, cracked screen, and was replaced by Assurian. First with another Pre plus, but that repla... Ver más...
Yes, my free wifi hotspot also stopped working. I'm 1 year into a 2-year contract. My Pre plus was broken, cracked screen, and was replaced by Assurian. First with another Pre plus, but that replacement could not reliably place outgoing calls and it was replaced with a Pre 2. Now the wifi hotspot does not work. I called Verizon and they diagnosed the problem. The free wifi hotspot promotion was only for the Pre plus not the Pre 2. The Verizon tech agreed that this was not fair to drop the service. He noted that the fix would require some administrative procedure that might take some days. It's been some weeks and the wifihptspot still doesn't work. How should I proceed.
The body of the email text is displayed as a black box. Most of the time there is no way to get the message. I talked to HP about this. We rebooted etc to no avail. I was transferred to a special... Ver más...
The body of the email text is displayed as a black box. Most of the time there is no way to get the message. I talked to HP about this. We rebooted etc to no avail. I was transferred to a specialist. She assisted be through some more diagnostics and then admitted that this was a known problem and that they were working on a fix that would be released as a webOS update sometime soon. I called Verizon. They said it was just slow. They know about the problem, but it's not their fault. Their system is working. The problem is with either the formatting by the sender or something else tha is not their responsibility.
Assurian replaced my broken Pre+ with a Pre 2. Wow, I thought I got a free upgrade. Well, the battery life is better, but... The wifi hot spot feature did not work. I called Verizon and they expl... Ver más...
Assurian replaced my broken Pre+ with a Pre 2. Wow, I thought I got a free upgrade. Well, the battery life is better, but... The wifi hot spot feature did not work. I called Verizon and they explained that the free wifi hot spot was only for the Pre+. They agreed that it was not fair since I was only one year into a 2-year contract, and said they would try to get the wifi feature restored, but that was over two weeks ago and it still doesn't work and no one has contacted me. In addition the new Pre 2 displays a black box where the body of the email text should be. I called HP and they finally admitted that this was a known problem, they were working on it, and a fix would be released sometime soon. I was not happy with that answer and called Verizon. They said that it was just slow. The message would appear in time. That their system was working. That the problem was in the formatting used at the source of the email. This problem occurs consistently with email from yahoo groups. It's not slow. It doesn't work. Remember the Monty Python skit with the parrot. The customer returns to the store with a dead parrot but the clerk insists that it's not bead it's only sleeping. It's a funny skit, but not so fun in real life. It's simple, I did not realize that I signed a two year contract requiring me to pay every month without exception but without requiring Verizon to provide any particular or specific service.