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Faithful_Customer's Posts

Just to let you know I got my unlimited data back.  It only took 5 reps and 1 manager.  One of the reps confessed that the original reps stated that SHE used my upgrade which was a lie.  I purcha... See more...
Just to let you know I got my unlimited data back.  It only took 5 reps and 1 manager.  One of the reps confessed that the original reps stated that SHE used my upgrade which was a lie.  I purchased my phone off of EBAY.  She lied and they were in breach of contract.
Of course wireless phones and contrats are their business not my line of expertise. So I feel lied too and evidently 3 of their other reps do to since they have willingly submitted a form to get... See more...
Of course wireless phones and contrats are their business not my line of expertise. So I feel lied too and evidently 3 of their other reps do to since they have willingly submitted a form to get my unlimited data returned to me. It is OK I have been checking out Sprint and T-mobile. I see on Sprint site they give the unlimited plan back to their customers and it is cheaper than the $250 that I am currently paying Verizon. I really don't care who takes my money just so I get what I want which was unlimited data.   Great eye opener.
I have a blackberry and I went into the Verizon store.  I stated I needed a sim card for my new Samsung Galaxy S 5 to make my phone that I purchased off of Ebay work on my wifi.  The Verizon Rep ... See more...
I have a blackberry and I went into the Verizon store.  I stated I needed a sim card for my new Samsung Galaxy S 5 to make my phone that I purchased off of Ebay work on my wifi.  The Verizon Rep said she could get me a SIM card.  I specifically asked by doing this will it affect my plan and she said NO.  As we were talking I asked if I could use both phones on my line and she said YES.  I again asked would it change my plan and again she said NO.  I said I may use the cool new phone on the weekends are you sure this is not going to affect my plan and again she said NO.  So I said go ahead and activate the SIM card.  Then she text me and said I can save you $100 on your plan.  I said I was happy with my plan.  (Unlimited data plan)  Then I get home and check my plan on line and I now have 2 GB of data.  I immediately called customer service and complained.  They put in some form to get me back my unlimited data.  I then went to the store and they verified that I was to get my unlimited data back.  2 weeks later and I am still screwing with Verizon to get my unlimited data back. No one called to say I was denied for my request for my unlimited data.  I was lied to and Verizon is now in Breach of Contract due to their employee lied to me.  Verizon is being unethical and I think it is time I get a lawyer involved.  There does not seem to be any loyalty from Verizon to it's customers.  Can I get any help on here or should I just go to T-Mobile?
When I specifically asked this question by a Verizon Rep then why was I told that my plan would NOT change.  You mean the Verizon Rep lied to me?