Well Verizon, after being a customer for over 15 years, going back to the Airtouch Cellular days, you have finally pushed me to find a new cell phone company. Earlier today, someone purchased...
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Well Verizon, after being a customer for over 15 years, going back to the Airtouch Cellular days, you have finally pushed me to find a new cell phone company. Earlier today, someone purchased two new iPhones and an electronic thermostat at your Santa Monica store and added them and the two new phone numbers to my account without my knowledge or authorization. They also changed my calling plan without my knowledge or authorization. I received numerous emails telling me that my new devices were connected and that my next calling plan bill would be in the neighborhood of $500. They also set the phones up to be paid off monthly at full price. I have talked to two customer service departments and the fraud department and I cannot get the help I need with this. I am being told to file a police report and send it to VZW, but I am out of state and unable to do this now. On top of that, I called my local police department and they told me there would be a $15 charge to file a report. I cannot see having to pay money after already being victimized by illegal activity on my account. I have placed a 30 day temporary suspension on both unauthorized phone lines. I tried contacting that store, but it was an automated answering service and I couldn't get through. I am appalled that an employee at your store would complete a large transaction like this and NOT check ID or have the proper identification to go through with it. I am completely frustrated with the lack of assistance I have received about this issue. As soon as this fraud nonsense is cleared up, my phone upgrade order and my calling plan change are being cancelled and I am heading elsewhere.