I purchased a new Samsung Galaxy S 5 this Black Friday using my upgrade to take advantage of the free phone and I also changed my data plan to 4GB of internet usage instead of the 1 I am getting ... Ver más...
I purchased a new Samsung Galaxy S 5 this Black Friday using my upgrade to take advantage of the free phone and I also changed my data plan to 4GB of internet usage instead of the 1 I am getting now paying month-to-month. I billed that $80 from the upgrade fee and the mail-in-rebate amount to my account. I went to activate my new phone and SURPRISE! wont work. I have spoken to a representative, but they knew nothing about how to help me. MyVerizon won't let me switch devices, and dialing *228 tells me that the SIM is "not recognized or registered". I also called the orders and activations number and got the same result. "Cannot be completed at this time." What do I have to do to have a Verizon transaction work properly??? Please help. VZW support isn't communicating fast enough and I am becoming extremely frustrated.