Hello, I called Verizon a few weeks ago to confirm with a Verizon representative that as long as I switched my phone number to another carrier and had no pending charges beyond my month... Ver más...
Hello, I called Verizon a few weeks ago to confirm with a Verizon representative that as long as I switched my phone number to another carrier and had no pending charges beyond my monthly contract rate (which I've been paying a month in advance save overcharges on data), I would not be charged for the last month. I tripled checked with the representative on the phone that I didn't need to do anything once I ported my number over with another carrier because according to his explanation, phone number changes to other carriers are automatically detected by Verizon. So I went forward in good faith based on this information. Last weekend, I switched carriers following the instructions given to me by Verizon. Keep this in mind it was about a week or more prior to the end of the monthly contract. Unfortunately, according to my most recent credit-card bill, I was still charged full for next month's service, when I don't even have service with Verizon anymore... what is going on here? Did I miss something? Was I given erroneous information? Please resolve this issue in an honorable fashion, thank you, -Ken