Here is my situation: ordered two new iphone 5s, and they arrived two days ago(8/4) Activated both on that evening. On the following evening, one phone was already low on battery, so we fully...
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Here is my situation: ordered two new iphone 5s, and they arrived two days ago(8/4) Activated both on that evening. On the following evening, one phone was already low on battery, so we fully charged before we went to bed. Next morning, the battery was under 80%. I went to Apple web site to check for battery recall. I got this message "Our records show that your battery has already been replaced. If you paid..." To recap my situation, I paid for a new phone, and I suspect I received a refurbished one. How should I go about addressing this issue? Should I contact Apple? or Verizon? I will greatly appreciate any advice. Thanks,