We purchased a casio phone, there was issues with it, and I was sent to the warranty center. They were very courteous with sending a replacement phone..but the problem was, they replaced it with ...
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We purchased a casio phone, there was issues with it, and I was sent to the warranty center. They were very courteous with sending a replacement phone..but the problem was, they replaced it with a phone that was in no way comparable to the one we bought originally. It was one of the cheap Samsung 'free phones". I called back. They no longer had our phone in stock, and this was (as they said ) the best they could do. I was instructed to call at a later date to see if this Casio phone was back in stock. I did, and no, they still dont have it. The lady I spoke to said that she would call me back after speaking to her manager, and another week has gone by and no return phone call. Where do I go from here? I'm Not paying a large amount to buy another Casio phone. I chose this particular phone because of the military rugged standard, and paid a lot of money for it. What good does the warranty fee do if I cant use it to get one the same value as the one that was defective?