I went to a local verizon store to ask some questions about my bill. Once the issue was resolved I asked the employee to take a look at my phone because it was running slow. When I went to ha...
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I went to a local verizon store to ask some questions about my bill. Once the issue was resolved I asked the employee to take a look at my phone because it was running slow. When I went to hand it to him he pulled his hand back to answer a call and my phone dropped and hit the ground. I picked it up and the screen was shattered. The employee right away denied any fault. I was on my lunch break so after 15 minutes of arguing with the guy he tells me he would give me a $100 credit on my account so I could pay the local mall dealer to fix the screen. I left because I had to get to work. I called verizon and they seemed ok with replacing my phone even after I offered to pay the upgrade price from the website. They said they would call back the next day for shipment arragements but never did. I finally get ahold of them again and they then proceeded to tell me that it was going to cost me $250 for the phone through the sales department that I was talking too. I told them the price on the website was $99 and they told me that they could not price match. I could keep going on but just trying to see if anybody else has had this happen to them.