No confirmation yet, and I can't access a text because I do not have a cell phone. I've been to the store location already, and there is nothing else they can do. The only way to contact the st...
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No confirmation yet, and I can't access a text because I do not have a cell phone. I've been to the store location already, and there is nothing else they can do. The only way to contact the store, I'm aware of, since I do not have a phone, is to actually go there, and wait in line again. Really, this is your solution? In fact, I went back to the same store location the day after I purchased the phone and service to resolve this issue, way back on the 4th of last week. They said they could not resolve it, after a separate two hour visit, and said I could go and they would be in touch with me with a solution. They never got in touch. This phone return/swap/order plan was hatched by a woman I spoke with on the Verizon help help line, pre phone return. And to top it off, the Verizon store charged ME! 35.00 / phone restocking fee to return, even though it was the salesman who made the mistake! My concern is that after a full business day, the order still has not processed, and as you read in my posted chat, "usually a few days" is hardly acceptable, when we are currently paying for a service we cannot use, and at the moment, desperately need. To tell you the truth, I'm sorry I switched providers. I can't believe this is how Verizon treats new customers.