jeneller_vzw's Posts

AMYLOU5576, We want to make sure you can take advantage of all our great features available with your service. I love my Apple Music and I want to make sure you can enjoy the same. Let's gather a few clues. How have you been trying to activate this service? Did you have a previous Apple Music subscription before trying to activate this promotion? Based on the method you were trying before, can you attempt to sign up using either or both of these options. Please let us know where you get stuck. Here’s how to activate your free Apple Music trial through VZW.com: Visit vzw.com/applemusic on your desktop or mobile browser or sign in to My Verizon through verizonwireless.com Roll mouse over My Plans and Services Click Manage Products & Apps Under Premium Products tab click Get Apple Music Select the line you want to enroll in the free Apple Music trial, accept the Terms and Conditions, select confirm. Repeat for each eligible line you would like to enroll. Each line will get a text message with a link to the Apple Music App if downloaded, or the App Store if not Keep in mind that only Account Owners or Managers can activate and manage the trial, so you’ll need their help to start your trial if you’re an Account Member. Here’s how to activate your free Apple Music trial through My Verizon App: Visit the My Verizon App on mobile device Select Add-ons in the My Verizon app under Account Select the line you want to enroll in the free Apple Music trial Scroll over to the far right on the top navigation menu to the Entertainment option and select Apple Music Accept the Terms and Conditions A text message is sent with a link to download Apple Music on Android phone or to open Apple Music on Apple iPhone Keep in mind that only Account Owners or Managers can activate and manage the trial, so you’ll need their help to start your trial if you’re an Account Member. JenelleR_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

wattsk3, We want to make this process as seamless and convenient as possible You can combine the two phones. As stated previously, there can be issues if you do not use the same Apple ID. You can choose which will be a primary line and the other will be secondary. If your business line is paid for by your company or have any restrictions, you may want to reach out to them before you complete this process. Overall, the process is a great way to prevent you from having to carry two phones around. JenelleR_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

PStew, We want to get this corrected once and for all. I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern. JenelleR_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

SYL3910, We want to ensure you have all your information is securely backed up in one way or another. You do not have to use Verizon Cloud, but here are the directions http://vz.to/2oOgah2 on how to complete. You can choose which options to back up. JenelleR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

tp05, We want to make sure you always have access to your data. Although we do not support Prepay services fully through this forum, I'm confident that our Prepay Department will be able to shed some light on your issue. Please give them a call at 1-888-294-6804 for assistance. JenelleR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

camoguard, We want to make sure have access to all the features you need. I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern. JenelleR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Kentj303, We want to make sure your device is charging properly. Using a phone without a decent charge can ne frustrating. Have you tried different chargers? Are all your apps up to date? Does the phone get warm? JenelleR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Carlene126, We appreciate you reaching out to us. We understand the importance of having these features on your device. Have you attempted to remove and set back up your GMAIL account on the device? Can you access the play store at all? Any error message? JenelleR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

STECAR89, We understand the importance of having a accurate backup. Let's look at the details. Have viewed your backup online? Is the music listed there? When was the last time you backed up your phone? JenelleR_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!