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davidh_vzw's Posts

I can tell we have our work cut out for us. Swalljo. After all we don’t want you to leave over this. If performing a "Reset All Settings" (https://www.verizonwireless.com/support/knowledge-base-2... See more...
I can tell we have our work cut out for us. Swalljo. After all we don’t want you to leave over this. If performing a "Reset All Settings" (https://www.verizonwireless.com/support/knowledge-base-207095/ ) does not solve this for you, as Apple suggests here: https://support.apple.com/en-us/HT201415 , we recommend for the device to undergo a restore.
Together we’ll nail down fixing this, KSCHMR. What is the email app being used on you phone? Does this error happen with all email accounts on your device? Do any errors occur when doing general ... See more...
Together we’ll nail down fixing this, KSCHMR. What is the email app being used on you phone? Does this error happen with all email accounts on your device? Do any errors occur when doing general internet browsing on your phone?
ZUKZEKIM, I know you want out of the interim phone A.S.A.P. What happens when you add the model you want to your cart and checkout? Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless
Let’s get your computer to show the whole conversation, MICHAN36. We may be needing to uninstall the software and reinstall it. However before taking that step, we’d like for you to remove and re... See more...
Let’s get your computer to show the whole conversation, MICHAN36. We may be needing to uninstall the software and reinstall it. However before taking that step, we’d like for you to remove and re-add the computer from your Verizon Messages Account: https://www.verizonwireless.com/support/how-to-use-verizon-messages/#remove then https://www.verizonwireless.com/support/how-to-use-verizon-messages/#add Let us know if this solves it.
That is not normal, LN1966. My initial thought is that maybe a sensor is obscured to delay response. Do you use any protective case? If so, does the delay occur when this case is off? Additio... See more...
That is not normal, LN1966. My initial thought is that maybe a sensor is obscured to delay response. Do you use any protective case? If so, does the delay occur when this case is off? Additionally, how long has this been going on for? Did it start after installing an app?
Oh no, kathy65793. Despite what it's stating you don't have to change plans. After selecting your device, the insurance screen comes up, and then the plan screen arrives. This screen will have a ... See more...
Oh no, kathy65793. Despite what it's stating you don't have to change plans. After selecting your device, the insurance screen comes up, and then the plan screen arrives. This screen will have a red button that states "Keep my existing plan". What screen do you see after the insurance screen?
ACOURTRESEARCH, we want to earn your business and for you to remain with Verizon Wireless. After all we work for you. Our forum members make a number of great points. You mention a $360 bill, may... See more...
ACOURTRESEARCH, we want to earn your business and for you to remain with Verizon Wireless. After all we work for you. Our forum members make a number of great points. You mention a $360 bill, may I ask, what plan are you on? What devices do you use?
ROBCOL2, it's natural to want to hold out for a phone you really want. Our recommendation is to contact the point of purchase from where your Note 7 came. Alternatively there is a number within q... See more...
ROBCOL2, it's natural to want to hold out for a phone you really want. Our recommendation is to contact the point of purchase from where your Note 7 came. Alternatively there is a number within question 3 of the FAQs here: https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/
Hey guys and gals. I'm dropping in to bring everybody up to speed with our latest exchange initiative. Here's a link to how to go about switching out of the Note 7 into something else: Samsung Ga... See more...
Hey guys and gals. I'm dropping in to bring everybody up to speed with our latest exchange initiative. Here's a link to how to go about switching out of the Note 7 into something else: Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless
As information is ever-changing, we want to bring everybody up to speed on their options. No longer does a device need to be swapped at a store. Here’s the latest details for exchanging the Note ... See more...
As information is ever-changing, we want to bring everybody up to speed on their options. No longer does a device need to be swapped at a store. Here’s the latest details for exchanging the Note 7: https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/
I know this is stressful, MAXSMOM382. You’ve been a trooper, I have sent a private message to gather up what we need to turn this around.
We admit we were not aware of this feature until your post, Samsung10805. Skimming the help guide here leads me to confirm your hypothesis on it not transferring because of the password is spot o... See more...
We admit we were not aware of this feature until your post, Samsung10805. Skimming the help guide here leads me to confirm your hypothesis on it not transferring because of the password is spot on. http://www.samsung.com/us/support/answer/ANS00060656/