LMK81's Posts

I stopped into the VZ store last night since my phone went from fully charged to 43% battery in under 2 hours. The update set my phone to Global network. The person at the store changed it to "LTE/CDMA" and my battery suddenly showed 78% left. He said it was the 4th he'd seen like that yesterday alone.

I have two on my account that both have issues since the 5.0 update and I realize they're asking questions they are told to ask, but at this point, I've been asked the same questions every time I talk to customer service so it's like a broken record.. "We want you to still like your phone, have you tried safe mode? have you tried turning it off and taking the battery out? have you tried not using any extra apps? have you tried a reset on it?"  I couldn't get my phone to respond to the touch screen last night.  I left work with 17% battery power last night (after charging it twice yesterday to 100%) and couldn't operate the phone to respond to messages or make calls.  I'm feeling like switching to Verizon was a HUGE mistake..and being that this is my ONLY phone, it's REALLY hard to call Verizon and trouble shoot the phone that I'm calling on while I'm on it..

Yes, I've tried safe mode.  I've tried running the phone with no other apps installed. It doesn't help.  My phone worked better on KitKat with ALL my apps installed than it does on Lollipop with no apps installed.  The sad truth is that I'm getting really tired of hearing Verizon tell me to run the phone in this mode, or run it in that mode and to delete these apps and try not using wifi and not use this and not use that.  I bought the phone for convenience--if I can't use the apps and have the convenience that I purchased it for, then why am I paying so much damn money every month?

There is no change with or without Facebook/Facebook Messenger.  Regardless, my phone worked fine with Facebook and Facebook Messenger installed prior to the update so it should work just fine after, even though it doesn't.  Two battery monitors installed both show that the majority of my battery usage is the Android System and Kernel (Android OS)...It was that way before the reset and after.  I've killed all the apps throughout the day when the phone is not in use and it still makes no difference. I was told by Verizon there would be an update available on 3/16 that should fix some of the problems, but so far there isn't one...though I have to say, I'm scared to see what that one will do to my phone.

I've wiped the cache, I've removed the battery several times, and I've done 2 factory resets and the ONLY thing that changed is that my phone is no longer running hot and going into cool-down mode.  The battery still drains faster than I've ever seen a battery drain, the lag time on the screen is awful. At first I wished I'd never upgraded....now I'm wishing I'd never switched from Sprint.  They may have had a crappy network, but their customer service was better.

*Update* - I feel like the 5.0 update is the biggest FAIL.  After two factory resets (because apparently the first one didn't complete successfully) I'm still having issues. The lag-time when selecting anything on the screen is long enough a person could grow 5 grey hairs while waiting.  My battery life is severely diminished--to the point of annoying.  I don't always have the ability to charge my phone during the day, and prior to 5.0, I never had to!  About the only thing that seemed to change is that my phone is no longer getting hot and going into cool-down mode.  My phone was taken off the charger at 7am, it's been on my desk since 8am, not being used, and had to be put on the charger at 1pm...Ridiculous, Verizon.  I should go back to Sprint....

In 2 weeks now I've done 2 factory resets, countless "battery pulls" and after a discussion with Verizon Support today, there are still issues--like the LED notification not showing when the phone is on silent (you know, when you really should be able to SEE that you have a message..)...worst update I've ever experienced...The only plus is that after 2 FDRs the lag between apps is somewhat better and my battery lasts 50% longer than it did right after the update. 

Lollipop can suck it.  Worst update!  I have the SAME issues everyone else is talking about.  I loved my S5 until I did this update.  I'm ready to throw it out the window.  I had to charge my phone twice yesterday and I normally don't charge it at all during the day.  Hot to the touch is appropriate to say also.  The screen and the back get hot, sometimes when it's not even doing anything.  The slowness is indescribable.  When I touch the screen to open an app or navigate, there's a good 5 second delay before it reacts.  This did NOT happen before the 5.0 update, it's only been since 5.0 was installed.