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abel8189's Posts

@JohnathanK_VZW Thanks for your interest! As you suggested, I did a reset to factory settings WITHOUT  a system restore. Unfortunately it didn't help any. Again, I put my SIM card into my old ph... See more...
@JohnathanK_VZW Thanks for your interest! As you suggested, I did a reset to factory settings WITHOUT  a system restore. Unfortunately it didn't help any. Again, I put my SIM card into my old phone and it works fine. I'm not an expert on cellular devices, but I think it's safe to say that the Galaxy S5 phone (since this is the third I've gone through) may have a problem with their reception. So whats the next step? Thanks for your help, Abel (Removed) Private info removed as required by the Verizon Wireless Terms of Service Message was edited by: Admin Moderator
Yeah, I put my SIM card in my old one and it works fine as well...with good signal strength. Then I put it back in my new phone and its back to not working. I just can't see why it would work for... See more...
Yeah, I put my SIM card in my old one and it works fine as well...with good signal strength. Then I put it back in my new phone and its back to not working. I just can't see why it would work for a short time frame, but then stop working all together.
wolfpack_matt and peterporpoise , would you guys mind following me and posting on this thread if your problem is resolved? I currently have an open trouble ticket on the issue. If they fix it, I... See more...
wolfpack_matt and peterporpoise , would you guys mind following me and posting on this thread if your problem is resolved? I currently have an open trouble ticket on the issue. If they fix it, I'll let you guys know.
Im in 79707. So to recap my whole case: I upgraded my device using the verizon wireless website. I received my phone and switched my old SIM card from my Droid Razr Maxx HD into the new Galaxy S... See more...
Im in 79707. So to recap my whole case: I upgraded my device using the verizon wireless website. I received my phone and switched my old SIM card from my Droid Razr Maxx HD into the new Galaxy S5. Everything worked fine until the next morning (May 31st) when I woke up and the phone wouldn't turn on. I took the phone to the local Verizon store and they were also unable to turn it on. They issued me a new Galaxy S5 (referred to as phone 2) and switched my SIM card into that one. With PHONE 2 i was able to make calls and receive calls, along with text and data for approximately four hours. After that, i was unable to use the phone function of the device, but text and data were still functioning. I took PHONE 2 back to the Verizon store where they attempted to hard reset the phone twice, they also installed two new SIM cards at the store. After this they would get the same error, which is the phone just reading "Dialing..." after attempting to make a call. The Verizon associate declared the phone "DOA" and issued me another Galaxy S5 (referred to as PHONE 3). PHONE 3 worked well, with phone text and data featured intact from when I received it on the after noon of the 31st until approximately 2:30PM on June 1st. I contacted Verizon Tech Support via Gmail phone to attempt the correct the problem. They reset the connection, had me do a battery pull, had me close the "phone" application, and erase the data and catche, then restart the phone. All of which had no effect. My phone is still able to receive texts and use data (even with wifi off) it simply cannot make or take phone calls. all it says is "dialing..." when I attempt to make a call. When other phones call my device it rings once on their end and directs them to voicemail, PHONE 3 does not ring on my end. I have made sure my old phone is completely powered down.
Will do HHonEEy. And if yours gets going first, please let me know as well. Just to help you get by: Gmail offers a free phone service. And you can download skype and pay 10 dollars to dial out t... See more...
Will do HHonEEy. And if yours gets going first, please let me know as well. Just to help you get by: Gmail offers a free phone service. And you can download skype and pay 10 dollars to dial out to any phone from your phone (even though cellular isn't working, it uses data)
Hi DionM_VZW My phone is still having issues taking and making calls... but one thing new that's happened since I spoke to customer support is that every now and then my phone will give off a ro... See more...
Hi DionM_VZW My phone is still having issues taking and making calls... but one thing new that's happened since I spoke to customer support is that every now and then my phone will give off a roaming notification. Right now it says Verizon Wireless, but when I woke up with morning and attempted to place it call it said Roaming. Then it asked if I would like to allow data while roaming. I selected yes, then the roaming notification went away. I was looking through the forum and this guy: DSalkovic might be having the same issues. I was going to ask as well... I spoke to customer support yesterday and the lady was unable to solve the issue and she opened a ticket (i think is what she called it). Would I be able to track the status of this ticket? Also....I have my old Droid Razr Maxx HD. If I put my SIM card into that to attempt to make phone calls, would that mess with VZW support's investigation? Thanks for all the help, Abel
My phone doesn't have any cellular phone functions...but it CAN send text messages and access data. Has this happened to anyone else? I've gone through three Samsung Galaxy S5's in the past three... See more...
My phone doesn't have any cellular phone functions...but it CAN send text messages and access data. Has this happened to anyone else? I've gone through three Samsung Galaxy S5's in the past three days, the last two have this problem and the first stopped working all together. I've had new sim cards put in, ive done hard resets on the phone, i've rebooted the phone, done battery pulls, and tech support has reset the signal to my phone. Nothing has worked. (I just "upgraded" <- lol.... and my old phone IS turned off.)