First, let me voice my disgust that there is no actual email address to email someone at the corporate offices. This forces people to use this poor excuse for communication. This, and the chat ...
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First, let me voice my disgust that there is no actual email address to email someone at the corporate offices. This forces people to use this poor excuse for communication. This, and the chat feature, which I've also not had the best experiences with. I am completely and totally disappointed in Verizon and their customer service. I have moved to a new neighborhood and have had extremely poor service for almost a year now. I cannot use my phone for phone calls, RARELY get text messages. My phone is basically another device hooked into my wifi. I can only get email and surf the internet (through wifi only). I already have a laptop that does this same thing. I have made several calls to the Verizon Wireless customer service departments and I get the same run around each time. They have basically told me that there is nothing they can do. I've been told that I will just have to "eat the cost" of my 4 lines and my poor service must have something to do with my house. This has nothing to do with anything in my house or on my end. I know that there are people who have AT&T that get full service in my house - including the basement! How can Verizon claim to have the best network, yet I have a tower a mile from my house and get the worst service I've ever experienced? I'm not the only person in my neighborhood that has these issues. I hope someone at Verizon sees this post. I've been a very loyal customer for 13 years and have 4 lines with them. This issue is something on their end and I think that if they really want to provide good customer service, they would try to help me instead of telling me that there is nothing they can do. How about trying to boost the signal, or build another tower? Since this is not something that I have done wrong, and my issues have clearly been documented on my account when I have called, Verizon should waive my ETF's and allow me to get out of my contract so I can get a phone through a provider that actually works in my neighborhood. Unfortunately, I have to wait until December when my contract is up to leave this horrible company. I hate that it has come to this, but this is the price they pay for not trying to fix the problems on their end.