Weth's Correct Answers

If she uses the Philippine cellular network she will need the an international travel plan like travel pass.   there are less expensive ways to stay in touch if she will have access to free Wifi.  Wifi calling 9set up before leaving) is the most seemless, but other voip solutions like WhatsApp is also very good.  

With the International 100/100/100 plan calling any number, including back to the US,  while in Costa Rica is going to come out of your 100 International Minutes. If your family calls you while you are in Costa Rica, it is a local call for them, but the call comes out of your 100 minutes.

Press and hold the power and home button together until phone reboots. If that doesn't work, you will need to use recovery mode: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support If you can‘t update or restore your iPhone, iPad, or iPod touch You can put your iOS device in recovery mode and then restore it with iTunes. In these situations, you might need to use recovery mode to restore your device: iTunes doesn't recognize your device or says it's in recovery mode. You see the Apple logo on your screen for several minutes with no progress bar. You see the Connect to iTunes screen. Learn what to do if you see the progress bar on your screen for several minutes. Put your device in recovery mode and set it up again Make sure that you're using the latest version of iTunes. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help. While your device is connected, force restart it with these steps: On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen. On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps. After the Update or Restore completes, set up your device.

To use wifi calling with no charges (unless there is a charge for the wifi connection): Make sure you have wifi calling active in Settings/Phone Put phone in airplane mode Turn on wifi and connect to wifi connection With this setup, as far as the phone and charges are concerned, you are located at home back in the States. Calling anywhere in the US is not additional charge, as is receiving calls. You can text anywhere in the world with the newer plans so texting is included along with receiving texts. The person calling you from the US will not incur any additional charge either since it is considered a domestic call for them.

With TravelPass, if you are in a country that is covered by TravelPass - always check and confirm - then calls within that country and calls back to the US are included in the $10 per day charge, no additional long distance. To Dial them, you do dial as international in all cases. IF you are calling US (123) 555-6789 you would dial +1 123 555 6789 In Thailand +66 then the local number

You agreed to a plan that had a 12 month minimum. What do you think that meant? It doesn't really need justification if that is what you agree to. You also state the plan has a cost of $50-$100 a month - what is that. The plan has a price, not a range. A little bit of research would show you could have gotten a 2GB Verizon Plan for $55 (I even think there is a 5 GB plan for $55 single line if you call). In either case no overage, unlimited calls and text. And no extension of contract as it is a regular plan and not a special loyalty plan.

Yes. The music is not stored on your phone when you are using streaming services such as Pandora. The app uses the Internet to stream (i.e. use data) to get the music to your phone. You must either use wifi or if you are not on wifi, it will use your Verizon plan data to get the music to the phone.

Unplug the phone from the charge. Turn off the phone completely (hold down power button and then swipe to turn off, turn back on after a minute). Then let the phone go down to about 20% battery. Recharge.

You are getting a 2 year contract in return for reduced iPad price.  The iPad is a wifi + cellular model. You will need to add an extra iPad line on your account, $20 per month if on recent plan, or pay termination fee.  The GB will come out of your current plan. or get a wifi only iPad from Apple (or Best Buy) not through you Verizon account. Use your phone hotspot, and no monthly charge. Option 2 is far cheaper.

No charges when roaming in Canada.  Make sure data and voice roaming on.  Turn off CDMA Roaming. After 500 MB, slowed to 2G speeds, 128 Kbps, you get another 500 MB every day. You  don't get to choose which carrier.

No, it is included in the access fee for your phone. Hotspot does have a 10GB limitation before it is slowed to 600 Kbps. This limitation is not on data used on your phone, only data used through the hotspot to an external device.

Did you have More Everything Plan at one time? That is the only plan that had 25 GB for free. If you added the 25 GB ($2.99) feature when you had the More Everything Plan, you got charged $2.99 per month but got a $2.99 credit for each line with 25 GB. This has been grandfathered forward to Verizon Plan, New Verizon Plan, and now Verizon Plan unlimited. Since it does not look like you ever added the 25 GB feature, I am not sure you are still eligible. It is a good sign your plan shows 25 GB free. For the lines that have that, the only way to know for sure is to add the 25 GB $2.99 feature and see if you get a $2.99 credit.

If you are only using wifi, there is no charge.  The safest way to do that is to turn on airplane mode and then turn on wifi.  If if you have a newer iPhone (6 and above) go to settings/phone and turn on wifi callIng.  Then on wifi you can send iMessages, regular SMS text, and make phone call to and from the US at no charge all through wifi. 

As long as that particular model was not sold for the Sprint network (and it doesn't sound that way based on your description), that is the unlocked iPhone 6 model that works just fine on postpaid Verizon network.

It is $10 per line. If it is only texting and you think it will be less than 100 texts, you may look to add the $40 1 month international plan that will give you 100 outgoing texts/100 minutes of calls/100 MB of data and unlimited incoming texts.

Do you have home wifi? Just turn on wifi calling and problem solved. Settings / Phone / Wi-Fi Calling Turn on Wi-Fi Calling on this iPhone You will need to enter an emergency address. Use your home address since that is when you are likely to be on wifi calling While you are there, turn on Prefer Wi-Fi while roaming - this will let you use wifi calling overseas which allows you to call back to US with no International charges.