Region Leadership | Verizon Wireless You could write a very well crafted, sincere email to your regional representative and explain what has transpired. View the profile of the person in your re...
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Region Leadership | Verizon Wireless You could write a very well crafted, sincere email to your regional representative and explain what has transpired. View the profile of the person in your region. Provide factual information that is concise. Choose your wording properly. You want to put them in a position to want to help you. Outside the initial grace / return period, I believe the warranty states you may be provided with a refurbished device. That's pretty standard across models / devices. You are not the only person to have purchased a brand new phone, to have determined it to be defective not long after the purchase, to have been given a refurbished phone as a replacement. Does your refurbished S6 work properly? What defect is getting worse? I'm not following. An S6, having been so recently introduced, one would think a refurbished phone would be practically new, and should be defect free. However, if it's displaying behaviors that are inconsistent with a new, properly operating device, they'll probably tell you that you need another refurbished device. Ask the representative if you can be permitted to go to a corporate store for a replacement and verify proper operation in the store before leaving. Good luck.