TominqueBo_VZW's Correct Answers

Hello Nickod777, I would love to clarify your device capability!  There is not a way to simply make all restricted calls silent, however you can add call restrictions.  You can set your device to receive calls from your contacts only if that's a desire.  You can do so by following the visuals here http://bit.ly/ORuqm3 .  Please let me know if you need any additional assistance.  Thank you! TominqueBo_VZW

Hello wardlucas1, The total equipment coverage is a great protection plan.  You can submit a claim via the options posted in this link by clicking here  If you need additional assistance I can also assist you with getting connected to submit a claim as well.  Please let me know if you need help.  Thank you. TominqueBo VZW Support Follow us on Twitter at @VZWSupport

Hello BCinSC,   I do understand having a sluggish device can be a bit frustrating.  Clearing the cache is a very effective troubleshooting step that may assist in cases such as this.  Since that step did not assist you I would try to clear the cache/data on the specific applications you mentioned.  You can do so by navigating to Settings>Applications>Manage Applications>All>Find the apps you are referring to and clear cache/data.  Power cycle the device and test.  If you are still unsuccessful I would complete a factory reset on the device.  Please keep in mind this will erase everything on the device so please back up if desired.  You can do this by going to Settings>Privacy>Factory Data Reset>Reset Phone>Erase Everything.  The device will power cycle and will prompt activation by choosing option 1.  Please let me know how the device operates after the reset.  Thank you.  

Hello linzersrozers,   You may unblock a number that is currently blocked by signing into your My Verizon account and choosing block calls & messages under the plan tab.  You would then click in the box with the number that is currently blocked and erase the number and select apply.  You can also have customer service do this for you if you have problems or PM myself and I will further assist as well.  Please let me know if this helps.  Thank you.  

Hello HLee,   1.  I apologize you did not have immediate written support via your device.  You can always find device manuals online at vzw.com/support > click on device> and choose the appropriate device and manual will populate for you to select.  Click here for the manual for the Cosmos.  We are always near for support through which ever channel you choose to reach out to.     2.  I also want to provide some information on the daily scoop.  Daily scoop is a free application that will not charge you any data unless one of the click to call or click to launch links are chosen.  Here is some information how to remove or stop daily scoop.    Media Center >  Browse & Download menu > Daily Scoop icon.  Menu > Options > Verizon Msgs > Off.  Menu > Options > Bonus Msgs > Off.  You may also choose to suspend your account by contacting vzdailyscoopsupport@mobileposse.com.  You can delete the application from your phone entirely by doing the following: Main Menu > Media Center menu > Browse & Download > Daily Scoop > Options > Erase.   3.  I'm not exactly sure I know what you mean about the dialed list.  Are you saying you are unsure how to erase a contact off the list in general or are we referring to one contact in particular?  If it is in general you would go to your list and highlight the contact or number>press options>erase.  If you are stating you know how to do so, but there is one contact in particular that just won't erase I would suggest erasing the contact as a whole and then erasing the entries and re-add the contact.     To add a favorite contact you would select contacts>select favorites at the top>add.  To remove a number from favorites you would select contacts>choose the favorite by scrolling through the list using the left and right arrow keys>options>remove.       I hope this information helps you.  Thank you.   

Hello dmokeler,   Sync and Connect is a new neat feature that allows a user to integrate multiple email account to one central place.  Along with having all of your emails from different accounts in one place, you can also send text and picture messages as well as have your all of your contacts in this one location as well.  It is just a tool to assist our customers with more convenience.  This feature is include in your VZW service at no charge if this is something that interest you.  The link below will take you to additional information about the feature if you would like to take advantage. (Data charges apply)   http://support.vzw.com/clc/faqs/Features%20and%20Optional%20Services/sync_and_connect.html

Hello jamesbdunn,   I know the V-Text is a great feature to be able to use.  The captcha is not something that is populating on VZW's behalf.  A captcha involves one computer or a server asking for the verification.  Usually there is an opportunity to have the captcha read aloud or the chance to receive a different captcha to try.  I hope this helps you in the future.   

Hello Paulie79ta,   If you do not see the option to cancel subscription you will then need to open Backup Assistance>Help (If you do not see help just yet press the softkey for Options and then help)>from the help screen dial *73738#.  The Backup Assistant app should close, and the client will now be reset and you can move forward with redownloading and entering in pin to restore.  If that does not assist then you will need to complete a factory reset Settings>Security>Enter Security Code (default is last 4 of MDN)>Restore Phone>Enter Security Code again to Factory Reset the device. This will reset the Backup Assistant.  FYI this option will erase everything on the device.   You will have to reprogram your device by dialing *228 send and option 1 and after reboot you will be able to redownload.  Please let me know if this helps or if you already have resolved the issue.