StreetDocRN's Correct Answers

Hi,   When the problem you describe occurs, it is usually because of a recent application that was installed to your device.  You will need to reload your device's software.  You have what is referred to as a "bricked" or "nuked" device.  Follow the instructions found at Crackberry.com at http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry and you should get going again.   Doc  

Hi, all,   I just wanted to update this thread on the status of my device since loading the latest OS 6 v 6.0.0.524 a couple of days ago.  The install was flawless and my device is running smoothly.  I believe the random reboots are a thing of the past.   First, if you have waited to upgrade your Bold's software, go ahead and do so.  This is a very stable software release.  The reboots never occurred and a breath of fresh air was breathed into my device.  It runs smoothly and snappier since the upgrade.  I maintain a constant 3G signal with no dropped calls.  The native browser works nicely, however, I do use the latest Opera Mini Version 6 Update 1 on my Bold.  I prefer the Opera Mini browser just because it loads pages faster.  Other features include an updated calendar and of course the new OS 6 interface.  I realize some of you may not care for the OS 6 interface and prefer the old OS 5, so to you I say, stay with what works for you.  My battery drain is minimal, no more than with the last OS 5 software release.  As a matter of fact, I went to work last night with a fully charged device and came home with about 75% remaining on my battery.  I did not make many calls last night, but I did answer a few emails and surfed the web a bit.    In summary, I am going to mark this thread as having a solution found.  I firmly believe the first OS 6 release from Verizon had a poorly written radio file, thus causing my device to lose connectivity with the network and causing the random reboots.  This was resolved with the .524 OS release.  I hope this thread helps some of you who had the same problems.  Thanks.     Doc  

Hi,   You might want to take a look at Crackberry.com's Blackberry 101 Lecture series.  They have an article on how to fix a Blackberry with software that did not load correctly.  See the page at this page.  Hope this helps,   Doc  

Shynexo wrote: I have a quick question about the wifi... when your on the phone with someone and you have your wifi enabled you can recieve BBMS..... would verizon charge you for having your wifi on while the mobile network is on? sorry if I confused anyone    Hi,   You are right, your question is not very clear.  However, I will try to explain data charges from Verizon.  You can have WiFi enabled and Mobile Network enabled at the same time.  Verizon charges you a flat $29.99 per month for data.  You can receive messages via Blackberry Messenger with either connection.  It does not matter, you are charged one flat fee for all data.  I often have my WiFi enabled while at home to enjoy the speed of my home WiFi, while at the same time I have Mobile Network on so that I may receive telephone calls.  If Mobile Network in disabled, you are not connected to the Verizon network and therefore will not receive calls or data through that connection.  If you had only WiFi enabled, you would still receive instant messages via BBM and others and internet via the browser.  Hope this helps you understand better your choices.   Doc  

walli wrote: I have upgrade BB 9650 from OS 6 by accident when I using BB desktop manger.  How can I restore OS 5 ? Hi, You can downgrade back to OS 5 with Blackberry Desktop Software.  Here are the instructions:   How to Downgrade Your Blackberry OS 1. Make sure you have Blackberry Desktop Manager (BDM) installed on your computer. You can download it for free at http://na.blackberry.com/eng/services/desktop/ for PC or Mac. 2. Download the OS you wish to downgrade to and install that file on your computer. It will integrate with BDM. 3. Backup your contacts, settings, and personal files on your Blackberry with BDM. This will save you from losing your contact list and other personal information. 4. To begin the downgrade process, start BDM with your Blackberry attached to your computer via the supplied cable. 5. Once BDM has started and you are at the main screen, click on Application Loader and then Update Software. 6. After the BDM reads information from your Blackberry, you will be presented with a list of available updates. Select the version you wish to install by checking the box next to the version and click Next. 7. After the BDM reads your device, the process will start. Once started, follow the prompts and do not unplug your device or the installation will become corrupted. The process will take 25-30 minutes to complete. When the installation is complete, you will receive a message from BDM stating so. 8. You may have to reinstall some programs such as Blackberry App World, special themes, or games you purchased. If you backed up your device, you can now allow BDM to restore your files. 9. To restore files and settings, go to the main screen on BDM and select Backup and Restore and then select Restore. 10. You will be prompted for the backup file from earlier, which by default has the date in the name of the file. Once completed you will be shown a message stating it is complete.   Hope this helps, Doc

Hi, If you are needing to reinstall an app from Verizon Wireless such as VZNavigator, it is easy.  On your device, open the browser and go to mobile.vzw.com.  Hope this is what you need. Doc

Hey, If you have never downgraded a Blackberry before, it is not a problem.  It just takes a little time.  Just make sure you have about an hour to perform the task.  The instructions are as follows: How to Downgrade Your Blackberry OS 1. Make sure you have Blackberry Desktop Manager (BDM) installed on your computer. You can download it for free at http://na.blackberry.com/eng/services/desktop/ for PC or Mac. 2. Download the OS you wish to downgrade to and install that file on your computer. It will integrate with BDM.  You can download the file from Verizon at http://appstore.vzw.com.edgesuite.net/download/firmware/BB9650MR2/9650_512cmpttAMEA_PBr5.0.0_rel1600_PL4.2.0.424_A5.0.0.975.exe  to your computer.  3. Backup your contacts, settings, and personal files on your Blackberry with BDM. This will save you from losing your contact list and other personal information. 4. To begin the downgrade process, start BDM with your Blackberry attached to your computer via the supplied cable. 5. Once BDM has started and you are at the main screen, click on Application Loader and then Update Software. 6. After the BDM reads information from your Blackberry, you will be presented with a list of available updates. Select the version you wish to install by checking the box next to the version and click Next. 7. After the BDM reads your device, the process will start. Once started, follow the prompts and do not unplug your device or the installation will become corrupted. The process will take 25-30 minutes to complete. When the installation is complete, you will receive a message from BDM stating so. 8. You may have to reinstall some programs such as Blackberry App World, special themes, or games you purchased. If you backed up your device, you can now allow BDM to restore your files. 9. To restore files and settings, go to the main screen on BDM and select Backup and Restore and then select Restore. 10. You will be prompted for the backup file from earlier, which by default has the date in the name of the file. Once completed you will be shown a message stating it is complete.   It is important to not unplug your device during the process, or the downgrade will be corrupted.  I hope this helps. Doc  

Hi, If you updated your device's software with the Blackberry Desktop Software, it should have saved a copy of your contacts in a default backup it performs during the initial installation.  Look in your My Documents folder and see if there is a file named Backupxxxx.ipd.  The file with the .ipd extension is the backup and if you have it on your computer, then you are in luck.  All you need to do is to use the Blackberry Desktop Software to restore your previous settings and your contacts will be restored.  If you unplugged your phone during the installation proceedure, then chances are the software did not get installed properly on your Bold.  If you are having problems with your device, then you might want to reinstall either the latest OS 6 software or downgrade back to the OS 5 operating system for your device.  The installation time for upgrading your device's software can vary, but usually takes about 35 to 45 minutes.  If you have problems, you can go to a Verizon store, not one of the kiosks, but one of the corporate stores and they will load the OS for you to get your device up and running, if it is not running properly.  Hope this helps, Doc  

Hi, In order to export your contacts from a Blackberry device to a csv file, you would have to use a program such as Outlook or Outlook Express.  If you don't have Outlook, you can download a free 60 day copy of Office 2010 from Microsoft.  That should do the trick for you.  First, save your contacts with Blackberry Desktop Software into Outlook.  Then, from Outlook, export your contacts into a csv file.  From there, you should be able to use iTunes to import the csv file and set up your contacts.  Hope this helps. Doc

Hi, Ever since RIM sent out the OS 6 upgrade, the MMS feature is integraded with the SMS.  In other words, when you go into the messages folder and press the menu key and look, you only see SMS listed along with email and PIN.  To send a MMS message in OS 6, just select SMS and attach the picture or video and it will send as a MMS message.  The OS 6 will change the SMS to MMS automatically.  I wish they would put the MMS selection back into the menu, but it will send MMS if you select SMS and attach a file.  Hope this helps, Doc Ps, if you do want to downgrade back to OS 5, go to Crackberry.com and look at their tutorials for downgrading.  It is easy, but takes a little time.   

Hi, Alvy, First, welcome to the Verizon forums.  The new OS 6 does not state MMS, but if you create a SMS and attach a video or picture file, it will automatically change it to a MMS and the phone will send it as such.  Give it a try and it will work. Doc