breezex's Correct Answers

Have you clicked on one of the "flower" icons?  That is Windows generic icon for a photo/picture.  They may be transferring and you do not realize it.  What is the file size of one of the "flower" files on your PC and phone? Are you sure the photos and videos are on your SD card and not in the internal memory of your phone.  Since you did not state which phone or OS version I don't know whether you're mounting your phone on your PC as a USB drive, MTP, or PTP.  In any case connect the phone to your PC and look in both the internal memory and external SD card for the DCIM folder and see if your pictures are in there.  Do the same for a Video folder.  Drag them to your PC if found. Another thought is your photos and videos may be stored in a cloud (Google+, Dropbox, etc.) and may not be on your phone, only thumbnails.

According to this thread on Android Forums:  http://androidforums.com/htc-rezound/676666-handcent-mms-problem.html there are two things that others have found to get Handcent to send MMS. In handcent go to settings...application settings......default messaging application..... Then pick at the bottom "use for all SMS & mms" ... have to turn on 4G or the MMS never goes through. I assume "turning on 4G" means Mobile Data.  Evidently the stock text app will turn on mobile data and send if it is off, but Handcent will not.  Once the stock text app turns on 4G/Mobile Data then both send.  That's my 2 cents. A test is to turn off WiFi and turn on Mobile Data and try to send from Handcent.  Does it work?

You can enter your contact number in your phonebook/contacts with a comma or two between the number and extension.  A comma should wait 2 seconds and then dial the extension, 2 commas 4  seconds, etc 1234567890,1234 Or you can try a ; (semi-colon) to pause and ask for you to dial an extension.  I don't know if this works on a GS3 or not 1234567890;1234

There are some camera modes and scene settings do not permit a flash and it is grayed out.  Are you sure you do not have your camera set to one of these modes or scenes.  Unfortunately I don't have access to a RAZR with Gingerbread so I can't tell you what those modes are.

The USB MASS Storage option no longer exists in Jelly Bean for the RAZR-M;  only MTP and PTP.  You may want to try googling for Microsoft's "Media Transfer Protocol Porting Kit" especially if you are still having problems after loading the Motorola drivers.

First you need a Verizon WEB account, then logon to your account and go to: My Verizon > Backup My Contacts follow the menus and options. See:  http://support.verizonwireless.com/how_to_use/backup_assistant.html Also see: http://support.verizonwireless.com/clc/faqs/Get%20It%20Now/faq_backupassistant.html

If it crashed in Safe Mode and crashed after a factory reset then all that is left is to take it back (or send it back) for a new replacement before your 14 days are up.  With all that you have tried it's looking like a hardware problem.

Here's the way my SG3 works.  I plug it into a USB port on my computer.  On my phone in the notification area is a USB icon.  If I pull it down and touch "Connected as ...." I get two options MTP and PTP.  Choose MTP if you can, use PTP if it's all you can do.  Then on your computer when you open "Computer" there is a new icon, "SCH-I535.  Open it and there are two drives, "Card" (your external; micro-SDcard) and "Phone" (your internal phone storage).  Pick one and click on it, you see folders.  Find your pictures and drag and drop to your PC.  If you pictures were not on the one you picked then look in the other one.  When you are through close all open drives/folders and unplug your phone.  The pictures are now on both your phone and PC.  If you want to delete them from your phone go to Gallery and delete them there. If you need GS3 USB drivers for your PC, USB drivers from Samsung for the Verizon GS3 may be found at: http://www.samsung.com/us/support/owners/product/SCH-I535MBBVZW Select Manuals and Software and then Software.

Call Verizon Tech Support or visit a Verizon Corporate Store. or follow this advice from the Verizon web site: http://support.verizonwireless.com/faqs/VZAccess/4g_sim_card.html I have a SIM PIN, but I cannot remember it. What do I do now? After you have entered the PIN three times unsuccessfully, you will need to obtain the PIN Unblocking Key (PUK) from Verizon Wireless via your online account management tool (My Verizon, My Business Account or Verizon Enterprise Center). Please note that if the PUK is entered incorrectly 10 times, the SIM card will no longer work and must be replaced.