Hello,  Please follow the steps outlined below to change your voicemail personal greeting. You will not be able to use an mp3 file as your greeting.  With your device, dial *86 + send  Enter your password Press 4 (personal options) Press 3 (record greetings) Press 1 (to change your personal greeting) Choose the type of greeting you want. Press 1 for your cell number to be announced, Press 2 for your name to be announced or Press 3 for a personal greeting  For more information on voicemail, please visit the link below:  Voice Mail  For information about Visual Voicemail, please visit:  Visual Voicemail   Thank you.   KellyW@VZWSupport   

Hello,  Although the Casio Commando isn't Push-to-Talk capable, we do offer several Push-to-Talk devices, which can be found at the link below:  Current Push to Talk Devices  There is no new information available as to why the Commando isn't capable of this function.  We do encourage our valued customers to choose a device based on the functionalities that will be used.  To view our full line up of equipment, please visit the link below:  Verizon Wireless's Devices  Thank you.   KellyW@VZWSupport   

Hello,  I'm sorry to learn that you are having some trouble with messaging to/from someone in Norway.  I was able to confirm that sending messages to and from Norway should work at the link below:  International Messaging Norway  I recommend taking the battery out of your device and placing it back on.  Once your device powers all the way up, attempt to send another message. If this fails, we will need to check the provisioning on your account. I encourage you to have your friend in Norway contact their provider as well to ensure their provisioning is correctly set.  Our Technical Support team can be reached by calling 1-800-922-0204, option 3. You will want to call from an alternate phone and have your device with you, fully charged when you call.  Thank you.   KellyW@VZWSupport   

Hello,  Thank you Community Members for providing very helpful information. It is very much appreciated.  You are correct, you are able to repurchase Media items purchased directly through us within the last 90-days on warranty replacements and we will credit the repurchase of these items when billed to the account.  You can contact us directly and we will be more than happy to make the adjustments.  For information on our Media Retrieval application, please visit the link below:  Media Retrieval  Thank you.   KellyW@VZWSupport   

Hello,  I'm sorry to learn that you are not happy with your equipment.  The basic Bluetooth pairing functionality that we support is to Bluetooth headsets and other Bluetooth accessories that we sell directly. Pairing to other third-party devices is not supported.   Most car manufacturers will provide a list of devices they have tested on their products for Bluetooth compatibility.  I was able to locate the Infinity's Bluetooth Information Center, which can be viewed at the link below:  Infinity Bluetooth Information Center  Thank you.   KellyW@VZWSupport   

Hello,  Thank you TBHouston for providing very helpful troubleshooting steps and thanks Ann154  for bringing the response to my attention . It is very much appreciated.  tsukinoprincess, it appears that we need to speak with you directly to expedite troubleshooting for your device. For immediate assistance, you can reach our Technical Support team directly at 1-800-922-0204, option 3.  Another helpful tool to use is the HTC Droid Eris Simulator, which can be found at the link below:  HTC DROID ERIS Simulator  Thank you.   KellyW@VZWSupport   

Hello,  Please remove the battery on the device and place it back on. Once this is done, please go to the link below and follow the steps outlined below the link:  Samsung Continuum Simulator  1.  From the Home screen, tap the Applications icon 2.  Tap Camera 3.  Frame the subject 4.  Press the Camera icon to take the picture  Another useful tool is the User Manual, which can be viewed at the link provided below:  Samsung Continuum User Guide   If you upgraded your equipment directly through us, you do have the 15-day Worry Free Guarantee. The $35.00 restock fee will not apply if your current device is malfunctioning.  For more information on the Worry Free Guarantee, please visit the link below:  Return Policy   For return instructions, please go to the web address provided below. Please note that there are different instructions for purchases made through our website at www.verizonwireless.com vs upgrading to new equipment at a Verizon Wireless Retail location.  Return/Exchange Procedures  If you upgraded to new equipment through a third-party channel, it will be necessary to contact them directly for their equipment return policy.  Thank you.   KellyW@VZWSupport       

Thanks maryeb33, for posting the links to assist. Going forward, it appears that Cox has extra provioning steps in order for their services to be used with advanced devices.  The link below will take you directly to Cox's Internet Support site. If you have any questions concerning this setup, please contact your Internet Service Provider directly:  http://ww2.cox.com/residential/hamptonroads/support/internet/article.cox?articleId={a8fb24c0-6440-11df-ccef-000000000000}#SecureAuthenticationSettings  Thank you and enjoy the weekend!   KellyW@VZWSupport