Hello,   Please follow the steps outlined below to change your voicemail personal greeting. You will not be able to use an mp3 file as your greeting.   With your device, dial *86 + send   ... Ver más...
Hello,  Please follow the steps outlined below to change your voicemail personal greeting. You will not be able to use an mp3 file as your greeting.  With your device, dial *86 + send  Enter your password Press 4 (personal options) Press 3 (record greetings) Press 1 (to change your personal greeting) Choose the type of greeting you want. Press 1 for your cell number to be announced, Press 2 for your name to be announced or Press 3 for a personal greeting  For more information on voicemail, please visit the link below:  Voice Mail  For information about Visual Voicemail, please visit:  Visual Voicemail   Thank you.   KellyW@VZWSupport   
Hello,   Although Verizon Wireless doesn't support Google Voice, you can check whether or not your number can be ported to Verizon Wireless by entering the phone number at the link below:   C... Ver más...
Hello,  Although Verizon Wireless doesn't support Google Voice, you can check whether or not your number can be ported to Verizon Wireless by entering the phone number at the link below:  Check if you're eligible to port or the status of a port request:  Thank you.   KellyW@VZWSupport   
Hello,   Thank you Community Members for posting your experiences and offering suggestions. It is very much appreciated.   FP4LC4PON3 , I'm glad we were able to have the device replaced for ... Ver más...
Hello,  Thank you Community Members for posting your experiences and offering suggestions. It is very much appreciated.  FP4LC4PON3 , I'm glad we were able to have the device replaced for you. In the future, I think you will find the following link a very useful tool concerning your device.  Kin Twom Device Support  Thank you.   KellyW@VZWSupport   
Hello,   Although the Casio Commando isn't Push-to-Talk capable, we do offer several Push-to-Talk devices, which can be found at the link below:   Current Push to Talk Devices   There is no... Ver más...
Hello,  Although the Casio Commando isn't Push-to-Talk capable, we do offer several Push-to-Talk devices, which can be found at the link below:  Current Push to Talk Devices  There is no new information available as to why the Commando isn't capable of this function.  We do encourage our valued customers to choose a device based on the functionalities that will be used.  To view our full line up of equipment, please visit the link below:  Verizon Wireless's Devices  Thank you.   KellyW@VZWSupport   
Hello,   Third party applications are not supported by Verizon Wireless. I recommend that you contact the Vendor of the application for further information on their product.   In the meantime... Ver más...
Hello,  Third party applications are not supported by Verizon Wireless. I recommend that you contact the Vendor of the application for further information on their product.  In the meantime, for future reference, a helpful tool for your device can be viewed at the link below:  Droid 2 Simulator  Thank you.   KellyW@VZWSupport   
Hello,   Thank you Community Members for being eager to assist this customer. It is very much appreciated.   Sherry Ellen, please review the information provided at the link below to ensure t... Ver más...
Hello,  Thank you Community Members for being eager to assist this customer. It is very much appreciated.  Sherry Ellen, please review the information provided at the link below to ensure that your system meets the minimum requirements:  VCAST Media Manager System Requirements  For steps on how to download and install the VCAST Media Manager for your desktop computer, please see the steps provided at this link:  VCAST Media Manager Desktop Application  If you have any trouble with any of the steps provided, please call our Technical Support department directly at 1-800-922-0204, option 3, for immediate assistance.  Please call from an alternate phone when you can be in front of your computer.  You can also post in this thread if you are still experiencing any trouble.  Thank you.   KellyW@VZWSupport   
Hello,   If you are still having this trouble, please follow the steps outlined below to complete a soft reset:   Soft Reset Press the Power key. Touch Power off. Touch OK. Press the P... See more...
Hello,  If you are still having this trouble, please follow the steps outlined below to complete a soft reset:  Soft Reset Press the Power key. Touch Power off. Touch OK. Press the Power key to power on the device. Note: If device is non-responsive please remove and reinstall the battery and power on device.  For future reference, the link below is a resourceful tool for information pertaining to your device.  Samsung Fascinate Simulator  Thank you.   KellyW@VZWSupport  
Hello,   I'm sorry to learn that you are having some trouble with messaging to/from someone in Norway.   I was able to confirm that sending messages to and from Norway should work at the link... Ver más...
Hello,  I'm sorry to learn that you are having some trouble with messaging to/from someone in Norway.  I was able to confirm that sending messages to and from Norway should work at the link below:  International Messaging Norway  I recommend taking the battery out of your device and placing it back on.  Once your device powers all the way up, attempt to send another message. If this fails, we will need to check the provisioning on your account. I encourage you to have your friend in Norway contact their provider as well to ensure their provisioning is correctly set.  Our Technical Support team can be reached by calling 1-800-922-0204, option 3. You will want to call from an alternate phone and have your device with you, fully charged when you call.  Thank you.   KellyW@VZWSupport   
Hello,   Thank you SusyQ for providing helpful and accurate assistance. It is very much appreciated.   Schueka, were you able to get the data package changed? If not, and as long as you are t... Ver más...
Hello,  Thank you SusyQ for providing helpful and accurate assistance. It is very much appreciated.  Schueka, were you able to get the data package changed? If not, and as long as you are the Account Owner or an Account Manager who has access to make changes online, you can update the data feature yourself. Please follow the steps outlined below:   Sign in to My Verizon using the Account Owner's user id and password information. If there are more than one phones active on your account, choose the number from the drop-down box that you wish to make changes to. Under the I Want To section, click on the icon that reads Change Features. If there are more than one device active on the account, choose the number you wish to make changes to and click on Next. Under the Smartphone Data Packages, choose the Unlimited Data option for $29.99 and click Next.  Follow the prompts to complete the feature change. If you have any trouble with making this change, feel free to contact us directly for assistance.  From an alternate phone, please call 1-800-922-0204, option 0 for assistance.  Thank you.   KellyW@VZWSupport    
Hello,   Thank you Community Members for providing very helpful information. It is very much appreciated.   You are correct, you are able to repurchase Media items purchased directly through ... Ver más...
Hello,  Thank you Community Members for providing very helpful information. It is very much appreciated.  You are correct, you are able to repurchase Media items purchased directly through us within the last 90-days on warranty replacements and we will credit the repurchase of these items when billed to the account.  You can contact us directly and we will be more than happy to make the adjustments.  For information on our Media Retrieval application, please visit the link below:  Media Retrieval  Thank you.   KellyW@VZWSupport   
Hello,   I'm sorry to learn that you are not happy with your equipment.  The basic Bluetooth pairing functionality that we support is to Bluetooth headsets and other Bluetooth accessories that ... Ver más...
Hello,  I'm sorry to learn that you are not happy with your equipment.  The basic Bluetooth pairing functionality that we support is to Bluetooth headsets and other Bluetooth accessories that we sell directly. Pairing to other third-party devices is not supported.   Most car manufacturers will provide a list of devices they have tested on their products for Bluetooth compatibility.  I was able to locate the Infinity's Bluetooth Information Center, which can be viewed at the link below:  Infinity Bluetooth Information Center  Thank you.   KellyW@VZWSupport   
Hello,   Thank you Community Members for posting helpful data plan information. It is very much appreciated.   We encourage our valued customers to choose a device based on what they will be ... Ver más...
Hello,  Thank you Community Members for posting helpful data plan information. It is very much appreciated.  We encourage our valued customers to choose a device based on what they will be using it for.  If you do not need the smartphone functionalities, we encourage you to choose one of our Feature Phones, which can be viewed at the link provided below:  Feature Phones  Thank you.   KellyW@VZWSupport   
Hello,   Thank you TBHouston for providing very helpful troubleshooting steps and thanks Ann154  for bringing the response to my attention . It is very much appreciated.   tsukinoprincess, ... Ver más...
Hello,  Thank you TBHouston for providing very helpful troubleshooting steps and thanks Ann154  for bringing the response to my attention . It is very much appreciated.  tsukinoprincess, it appears that we need to speak with you directly to expedite troubleshooting for your device. For immediate assistance, you can reach our Technical Support team directly at 1-800-922-0204, option 3.  Another helpful tool to use is the HTC Droid Eris Simulator, which can be found at the link below:  HTC DROID ERIS Simulator  Thank you.   KellyW@VZWSupport   
Hello,   Thank you Community Members for posting troubleshooting tips.  It is very much appreciated.   Keep in mind, the videos on YouTube have been uploaded in various formats that can imped... Ver más...
Hello,  Thank you Community Members for posting troubleshooting tips.  It is very much appreciated.  Keep in mind, the videos on YouTube have been uploaded in various formats that can impede performance. Presumably, the wi-fi connection allows your device to connect to the media file at a faster speed than what you may experience using only the network. Other factors to consider are the time of day and location at the time you attempt to view the video on the Verizon Wireless network.  If you attempt to view a YouTube video and receive an error message, please write down the exact message and attempt to view again. There will be videos online that your device will not be able to play. If the issue persists, and for a more catered response, please call our Technical Support team directly, from an alternate phone and call 1-800-922-0204, option 3 for further assistance. Please have your device with you, fully charged if you need to call.  Thank you.   KellyW@VZWSupport   
Hello,   Please ensure the sync settings are provisioned correctly by following the steps below:   From the Home screen, select the email icon. Select Email > Preferences & Accounts (lo... Ver más...
Hello,  Please ensure the sync settings are provisioned correctly by following the steps below:  From the Home screen, select the email icon. Select Email > Preferences & Accounts (located at the upper-left corner of the screen). Select the account. Within the Sync section, select Get email. Select the sync interval. As items arrive 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 6 hours 12 hours 24 hours Manual Refer to Performing a manual email sync - Palm Pre. You may also want to check the software version currently installed on your device. The latest version should reflect: WEBOS 2.0.1 Build 100  To check the software version on your device, please follow the steps below:  Open the slide and press "D" or type "Device Info" Select Device Info Scroll to Version or Build Tap to change between version and build  Thank you.   KellyW@VZWSupport   
Hello,   Please remove the battery on the device and place it back on. Once this is done, please go to the link below and follow the steps outlined below the link:   Samsung Continuum Simulat... Ver más...
Hello,  Please remove the battery on the device and place it back on. Once this is done, please go to the link below and follow the steps outlined below the link:  Samsung Continuum Simulator  1.  From the Home screen, tap the Applications icon 2.  Tap Camera 3.  Frame the subject 4.  Press the Camera icon to take the picture  Another useful tool is the User Manual, which can be viewed at the link provided below:  Samsung Continuum User Guide   If you upgraded your equipment directly through us, you do have the 15-day Worry Free Guarantee. The $35.00 restock fee will not apply if your current device is malfunctioning.  For more information on the Worry Free Guarantee, please visit the link below:  Return Policy   For return instructions, please go to the web address provided below. Please note that there are different instructions for purchases made through our website at www.verizonwireless.com vs upgrading to new equipment at a Verizon Wireless Retail location.  Return/Exchange Procedures  If you upgraded to new equipment through a third-party channel, it will be necessary to contact them directly for their equipment return policy.  Thank you.   KellyW@VZWSupport       
Hello,   If you are creating a message, but press Home to exit the Messaging application before pressing Send, you will need to return to the draft message to discard it. Menu > Discard. If ... See more...
Hello,  If you are creating a message, but press Home to exit the Messaging application before pressing Send, you will need to return to the draft message to discard it. Menu > Discard. If you receive a new message and open the Messaging application, you will need to wait several seconds until the message threads have been completely displayed. Accessing new messages too quickly can cause unintended delivery. This issue can impact Android devices with Operating System versions from 1.0 up to 2.2 (Froyo). Google is providing patches to device vendors to address this issue in OS versions Éclair (2.0/2.1) and Froyo (2.2). The patch will be incorporated into upcoming maintenance releases that will be pushed directly to your device.  Thanks.   KellyW@VZWSupport   
Thanks maryeb33, for posting the links to assist. Going forward, it appears that Cox has extra provioning steps in order for their services to be used with advanced devices.  The link below will ... Ver más...
Thanks maryeb33, for posting the links to assist. Going forward, it appears that Cox has extra provioning steps in order for their services to be used with advanced devices.  The link below will take you directly to Cox's Internet Support site. If you have any questions concerning this setup, please contact your Internet Service Provider directly:  http://ww2.cox.com/residential/hamptonroads/support/internet/article.cox?articleId={a8fb24c0-6440-11df-ccef-000000000000}#SecureAuthenticationSettings  Thank you and enjoy the weekend!   KellyW@VZWSupport