AntonioC_VZW's Correct Answers

Allow me to clarify your options, nyleve2016. If you purchased your Note7 from a retailer such as Best Buy or Wal-Mart, or an Authorized Verizon Wireless Retailer, please return to your original point of purchase to upgrade your Note7 to another device. Please confirm on number 2 at this link: Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless AntonioC_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I apologize for any confusion, CARDEL80. I understand the importance of returning those devices, and recovery boxes will be sent systematically. Please confirm on number 2 at this link: Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless AntonioC_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I wish you nothing but safe travels mehitabel! This is a great question that you are asking. All of our 4G LTE devices are unlocked for global use. You would be able to use the sim cards of other carriers outside of the United States. http://vz.to/1sRa0N4 Bon voyage! AntonioC_VZW Follow us on Twitter @VZWSupport

Hi japzlapeno, I can see how activating a different phone may bring some confusion with regards to your contract. In addition to Tidbits post (Thank you!) I'd like to confirm that if you buy a phone listed as a No Contract Verizon from a third party you will be able to activate on your current Family Share plan on your existing line as long as the ESN is not included in the lost/stolen list. You can confirm phone activation eligibility online at this LINK. I understand that you are eligible for an upgrade sometime later; please be assured that activating a device obtained via a 3rd party does not affect your contract term or your future upgrade eligibility, You can activate/switch phones online at your convenience. Buying a Verizon Wireless phone from us at full retail price does not extend, breaks or modify your current contract. Your 2 year contract remains unaltered even if you replace your phone with one obtained via a third party; keep in mind that depending on the type of phone you activate you may need to add features to your account (i.e. replacing a basic phone [no need for data plan] with a Smartphone which require a data plan feature to be added) but adding a more advanced device does not require a new contract and does not breach the current contract. If you get a 4G LTE phone from a third party you will need a SIM card (we provide free of charge) to activate and you can order SIM card online if you login to your My Verizon account or by calling 800-922-0204 when ready to activate. You will not incur any fees for replacing your basic phone with a 4G Smartphone; however keep in mind that you will have to add a data plan feature for your Smartphone when you switch the device. AntonioC_VZWSupport Follow us on Twitter at www.twitter.com/vzwsupport

Hi jmurphy8012, Just to add to the previous posts I'd like to share a Link to the Assumption of Liability (AOL) requirements. At this link you will find detailed instructions to process the AOL. AntonioC_VZWSupport Follow us on Twitter at www.twitter.com/vzwsupport

Hi ethelpt, Of course, I can provide you with easy steps to transfer music to your Razr device. The instructions below work for all Android devices as well. Mount your Android phone as an external USB drive. Plug the Android into your computer using the included USB cable. Select MENU>NOTIFICATIONS>USB CONNECTION>USB MASS STORAGE. Open the USB drive by going to My Computer > Removable Drive (Windows) or double-clicking the drive icon on your desktop (Mac). Open the computer folder containing your music. Often this is your iTunes folder, or a folder called Music on your hard drive. Highlight and drag all the music from your computer onto the removable disk (Android). You may have to wait several minutes while your computer copies the music over to your phone. Please keep in mind that DRM (digital rights management)-protected music files may not work on your device due copy right issues. Disable USB MASS STORAGE on your Razr. Select MENU>NOTIFICATIONS>USB CONNECTION>CHARGE ONLY. Unplug the USB cable. AntonioC_VZWSupport Follow us on Twitter at www.twitter.com/vzwsupport

Jondaris1 wrote: PLEASE HELP!!! JUST TONIGHT MY LG COSMOS SCREEN WENT BLACK! ONLY THING THAT WAS VISABLE WAS THE VERIZON LOGO WHEN YOU FIRST TURN IT ON..AND EVEN THAT HAS CUT ITSELF OFF. THERES IS NOTHING BUT A BLACK BLANK SCREEN!! I CAN STILL RECEIVE CALLS, TEXTS ETC BUT I JUST CANT SEE ANYTHING!! PLEASE HELP ME YOU GUYS!! =(((((( I DONT WANNA BUY A NEW PHONE BECAUSE THAT IS NOT IN MY BUDGET RIGHT NOW PLEASE HELP!! Hi Jondaris1,   I would like to provide you options to resolve your phone's screen issues. Have you done a soft reset (remove battery for 20 seconds, re-insert and power on)? Removing and re-inserting the battery will reset any electronic failure keeping your screen from starting.   If removing the battery does not resolve your screen concerns please keep in mind that your phone includes a 12 month manufacturer's warranty and it can be replaced free of charge during this warranty period. Please note that physical damage and/or water damage void the manufacturer warranty. To learn more about the Certified Like New Replacement warranty program please visit this LINK.   If your phone has sustained physical and/or water damage and you have the phone insurance feature, you can file an insurance claim and get a replacement phone at www.phoneclaim.com/verizon-lookup at your convenience.  

NiNi wrote: Is there a tower down or something in 44620 area?I can't get any texts or anything, and there WAS a storm earlier. Hi NiNi,   I apologize for any inconvenience caused by the service issue outlined on your post. Please keep in mind that this is a peer to peer forum and while is monitored by our Social Media Team, the best way to report an outage and expedite a resolution is to call 1-800-922-0204 (from a landline) or via Twitter from your computer at www.twitter.com/vzwsupport.