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vzw_customer_support's Correct Answers

Hello, starting March 1, Verizon customers on select older Unlimited mobile plans will see a monthly plan increase of $4 per line, effective their next billing cycle.   Pricing for our newer myPl... See more...
Hello, starting March 1, Verizon customers on select older Unlimited mobile plans will see a monthly plan increase of $4 per line, effective their next billing cycle.   Pricing for our newer myPlan platform will remain the same. Customers on older plans can easily move to myPlan and take advantage of the network option that works best for them, plus exclusive savings on the entertainment, shopping and experiences that matter to them, including Disney+, AppleOne, Netflix, Max, Walmart and many others.   For more details on our new packages, click on this link: https://www.verizon.com/plans/unlimited/. ~Gilbert
Hello, having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redem... See more...
Hello, having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account. Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours. - You can check your redemption status at https://www.yourdigitalrebatecenter.com/#!/check-my-status Qualifying customer may also want to check their spam folder for the below Subject and Sender: - Email Subject: Your Gift Card has Arrived - Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com If you still have questions about your gift card redemption, status and eligibility, please let us know, so we further can assist you. For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/ ~Gilbert
Krishna18, we're so sorry to hear that you were billed for a device that you did not receive. We'd be happy to take a closer look at your account and help find out what's going on. To better assist, ... See more...
Krishna18, we're so sorry to hear that you were billed for a device that you did not receive. We'd be happy to take a closer look at your account and help find out what's going on. To better assist, we'll be sending a Private Message.  ~Izzy
yoyoyomonica we understand and we are here to assist. Be on the lookout for a Private Message from us to assist further. -Andi
To redeem, please Sign in to your My Verizon (online or app). Navigate to the My Verizon account page. Click on Get your choice on us: Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Car... See more...
To redeem, please Sign in to your My Verizon (online or app). Navigate to the My Verizon account page. Click on Get your choice on us: Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card redemption tile under Make the Most of Your Plans. From there, make your choice between the Amazon Echo Show or the $200.00 Amazon Gift Card and proceed with the redemption steps.  ~Jesse
Hello, rgray318. Thanks so much for reaching out to us regarding the return kit. Help is here as we understand that since the service is not at your new location, it is imperative that you return the... See more...
Hello, rgray318. Thanks so much for reaching out to us regarding the return kit. Help is here as we understand that since the service is not at your new location, it is imperative that you return the device. I can check to see if the kit has been sent and ensure you get one no matter what. I have sent you a Private Message for further assistance.    -Natasha
Hello, shebner083, we know it's important for you to retain your discount. The good news is the Unlimited Plus plan is eligible for the Valued Customer Discount. -Lauren
Thank you for clarifying mrisch1. Can you share with us the details of the offer that you are reviewing for Verizon on Samsung's website? Also, a mobile number can only have one device payment at a t... See more...
Thank you for clarifying mrisch1. Can you share with us the details of the offer that you are reviewing for Verizon on Samsung's website? Also, a mobile number can only have one device payment at a time. That is why you would see the request for payment on your My Verizon online. If you still owe monthly payments toward your current device, that device would need to be paid off in order to purchase a new device with a new device payment. -Andi
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption p... See more...
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account. Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours. - You can check your redemption status at https://www. yourdigitalrebatecenter.com/#! /check-my-status Qualifying customer may also want to check their spam folder for the below Subject and Sender: - Email Subject: Your Gift Card has Arrived - Email Sender: YourWirelessRebate@ YourWirelessRebateCenter.com If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you. For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/ support/gift-card-faqs/
Hello, DJMICH. Ensuring you get your promotion is a must and help is here. I have sent you a Private Message for additional assistance.  -Natasha
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption p... See more...
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account. Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours. - You can check your redemption status at https://www. yourdigitalrebatecenter.com/#! /check-my-status Qualifying customer may also want to check their spam folder for the below Subject and Sender: - Email Subject: Your Gift Card has Arrived - Email Sender: YourWirelessRebate@ YourWirelessRebateCenter.com If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you. For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/ support/gift-card-faqs/
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption p... See more...
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account. Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours. - You can check your redemption status at https://www. yourdigitalrebatecenter.com/#! /check-my-status Qualifying customer may also want to check their spam folder for the below Subject and Sender: - Email Subject: Your Gift Card has Arrived - Email Sender: YourWirelessRebate@ YourWirelessRebateCenter.com If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you. For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/ support/gift-card-faqs/
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption p... See more...
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account. Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours. - You can check your redemption status at https://www. yourdigitalrebatecenter.com/#! /check-my-status Qualifying customer may also want to check their spam folder for the below Subject and Sender: - Email Subject: Your Gift Card has Arrived - Email Sender: YourWirelessRebate@ YourWirelessRebateCenter.com If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you. For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/ support/gift-card-faqs/
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption p... See more...
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account. Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours. - You can check your redemption status at https://www. yourdigitalrebatecenter.com/#! /check-my-status Qualifying customer may also want to check their spam folder for the below Subject and Sender: - Email Subject: Your Gift Card has Arrived - Email Sender: YourWirelessRebate@ YourWirelessRebateCenter.com If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you. For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/ support/gift-card-faqs/
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption p... See more...
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account. Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours. - You can check your redemption status at https://www. yourdigitalrebatecenter.com/#! /check-my-status Qualifying customer may also want to check their spam folder for the below Subject and Sender: - Email Subject: Your Gift Card has Arrived - Email Sender: YourWirelessRebate@ YourWirelessRebateCenter.com If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you. For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/ support/gift-card-faqs/
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption p... See more...
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account. Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours. - You can check your redemption status at https://www. yourdigitalrebatecenter.com/#! /check-my-status Qualifying customer may also want to check their spam folder for the below Subject and Sender: - Email Subject: Your Gift Card has Arrived - Email Sender: YourWirelessRebate@ YourWirelessRebateCenter.com If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you. For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/ support/gift-card-faqs/
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption p... See more...
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help: The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account. Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours. - You can check your redemption status at https://www. yourdigitalrebatecenter.com/#! /check-my-status Qualifying customer may also want to check their spam folder for the below Subject and Sender: - Email Subject: Your Gift Card has Arrived - Email Sender: YourWirelessRebate@ YourWirelessRebateCenter.com If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you. For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/ support/gift-card-faqs/
Hello, starting March 1, Verizon customers on select older Unlimited mobile plans will see a monthly plan increase of $4 per line, effective their next billing cycle.   Pricing for our newer myPl... See more...
Hello, starting March 1, Verizon customers on select older Unlimited mobile plans will see a monthly plan increase of $4 per line, effective their next billing cycle.   Pricing for our newer myPlan platform will remain the same. Customers on older plans can easily move to myPlan and take advantage of the network option that works best for them, plus exclusive savings on the entertainment, shopping and experiences that matter to them, including Disney+, AppleOne, Netflix, Max, Walmart and many others. ~Gilbert
Hi Jersey22.  I know how frustating it can be when the signal is not full bars everywhere.  Network coverage does vary from location to location, inside or outside a home or building.  At home, do yo... See more...
Hi Jersey22.  I know how frustating it can be when the signal is not full bars everywhere.  Network coverage does vary from location to location, inside or outside a home or building.  At home, do you have access to home internet to connect?  Wi-fi and Wi-Fi calling is the indoor solution recommended when at home to provide that consistent connection we need to stay in contact with friends, family, and others. -Deb
Jay__ We want to help you redeem this Target gift card offer. These are the instructions to redeem.   1 Visit vzw.com/rebate. 2 Enter the purchase date and promo code FWTAGC200. ... See more...
Jay__ We want to help you redeem this Target gift card offer. These are the instructions to redeem.   1 Visit vzw.com/rebate. 2 Enter the purchase date and promo code FWTAGC200. 3 Enter the appropriate information: Email address and confirmation Phone number assigned to the new 5G Home Equipment (you can find this under account details on the My Verizon app or vzw.com/myverizon) Confirm phone number First/Last Name 4 Submit the offer redemption within 60 days of activation. You will receive the Target GiftCard via email within 8 weeks of submission.     This is the process to follow if you do not have the offer on your My Verizon account. ~Peter