Waited for Samsung Rep to call me back at 4pm yesterday. At 7pm I gave up and called them and got a rep I could here and understand. We finished troubleshooting in SAFE mode and checked back up. ...
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Waited for Samsung Rep to call me back at 4pm yesterday. At 7pm I gave up and called them and got a rep I could here and understand. We finished troubleshooting in SAFE mode and checked back up. Then did a "wipe and factory reset" . He said it would take awhile to restore and promised to call me back in 30 minutes. While updating the previous Samsung rep called me back and asked if I was ready to continue troubleshooting. He called % HOURS LATE !!! I blew him off and said I was working with another rep . The second rep called me back as promised just as my phone had flawlessly restored all my data and apps.MOST IMPORTANT, THE PHONE APP WORKS!! I asked if I should check for updates to the phone and he advised against it until foreced to as long as everything was working. So restoring the phone to factory setting cured my problem and there is at least one rep at Samsung who knows what's going on. Very polite, professional and most of all kept his word about calling back.