I can't say I've come across this trouble on a Lumia 928, olsen091. But no worries! I have a few things we can try. If you look in the headset jack, do you see any debris or corrosion? I've had other phones in my pocket and pocket lint gathering in the jack can cause it to not recognize the headphones properly. Do you remember downloading anything new right before this started? Has there been any damage to the phone?

I'll be looking forward to your reply.

Thank you
JenniferH_VZW

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