After only having my phone for 2 months I have daily issues with this phone freezing up.  So much that I couldn't unfreeze it, so I go to the Verizon store for help and they couldn't fix it.  The store tells me that they will have to order a "RECONDITIONED" phone.... By the way we have to order it online and you will have it next day, in real time I received the phone 4 days later....  Awesome....  By the way I still have to pay my cell phone bill even though I don't have one to use....  Verizon I think there has to be a better way to service your customer by stocking phones at the stores and if I have a phone 2 months and you should replace with new!!