Hi lora316k!

I'm sorry to learn of any dropped calls with your mother's device. Let's check this out OK? Is she having issues when indoors only, or both indoors and outdoors? What zip code is she located in when this is happening? Or is it something that is happening in many different areas? Please share some details for me, I'd like to make sure she's OK.

Thanks,

ChristinaB_VZW
VZW Support
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