Hello dperilli,

     Thanks for the info. We are passionate about ensuring that you are able to use your device to its maximum potential. It will be my pleasure to help with your Lumia 928. Let's start with is there any physical or liquid damage on the phone? Also, what software version are you using? Can I assume that you are using the original battery and charger on the device? As you share the details of the issue then we can customize a solution for you. I'm looking forward to your reply.

Thank you...

ArnettH_VZW
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