i have tried turning it off and back on multiple times. i have gone into my settings and checked and it says that my  phone is up to date. i have it set to automatically download updates, so as far as recent updates, not sure when any may have happened because the automatic setting is for 3am and i wouldnt know it happened.

wouldnt you (verizon) know if there was an update to this phone that caused the voice to text/email to no longer function?