dboone5-

Your concerns are my concerns, it is unacceptable to me that you have been dealing with this issue since August 26, 2015. I will be happy to put another set of eyes on your account to establish a resolution once and for all. Since this does require account specific information, I need to move this to a private message. I will be sending you a PM in your community mailbox. I look foward to working together, and I am eager to turn things around.
AmberK_VZW
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