We want to make sure that all of your bill concerns are addressed, dboone5. We apologize for the delay. Once the device is recieved in our warehouse, it has to be evaluated by our technicians to ensure that there is no physical or liquid damage. Did you access your bill online at My Verizon to view your recent payment, actual billing statement and current balance?

http://www.verizonwireless.com/b2c/myverizonlp/

LasinaH_VZW
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