I want to first start off by saying that we truly appreciate your loyalty over the past 13 years! It means a whole lot to us. I also want to apologize for your recent experience in store. I know many consumers are strapped for time as they look to balance work and personal time. I understand that this is a plan that you've had for quite a while. Unfortunately, receiving the discounted pricing towards equipment would remove your unlimited data for that particular line. If you're interested in the device payment plan this may help with retaining the unlimited data;http://vz.to/ZILXBT
It sounds like the main issue with the current device is the screen. If you have an Apple Store near you they complete phone repairs. They also have the ability to set appointments to work with your busy schedule.
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