Thank you for the email regarding my chat with Verizon last week

I am looking into changing the data on our plan as we have five lines on

our plan. we currently have the large data plan with 8 gigs of data and 8

bonus gigs. I began an on-line chat with Verizon last Thursday, I

believe. My initial question was to see what other options were out there

to get more data. After discussing this with the representative the only

option was unlimited data and that was too expensive. After researching the

representative said there was the  Loyalty Go Unlimited Share Plan for

$27 per line totaling $135 plus taxes and any device payments if

applicable. She gave me an estimated monthly bill of $207. I thought that

was great and asked her to sign me up. She stated that in order to receive

the offer I would have to call 800.922.0204.

I called the next day and spoke with a representative and she was having

difficulty finding the plan. After researching she said the only plan

available was the unlimited plan I discussed with the representative the

previous day. She was very nice and I mentioned that I have an offer and

you can see it in the chat from the previous day. She said she could not do

anything to offer the Loyalty Go Unlimited Share Plan.

I asked if I could speak to her supervisor. She graciously transferred me

to her supervisor and the supervisor said she was sorry and could not offer

me that plan. She stated it gas not been triggered for my account. After

many back and forths where I stated but I have an offer of the Loyalty Go

Unlimited Share Plan she was firm and said I did not qualify for that offer.

Everyone one very nice in all of the discussions.

My concern is I believe there was an offer made and all I had to do was

call back the next day to receive the offer. Verizon has been great to work

with the past ten years. I just would like to see Verizon stand by the

offer.

Any help you may provide would be greatly appreciated.

Thanks,

Paul [removed]

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