Re: New Agent Assist fee for making a payment arrangement over the phone
no1cntrygrl
Enthusiast - Level 2

The fee is ridiculous - They say you can manage everything online as far as setting up payment arrangements, but they choose the dates that you can set these up for - If you need it extended to the end of the month you have to call which results in the fee.. We switched to verizon years ago from AT&T due to the coverage areas and unfortunately Verizon is still the only coverage we have at our home for cellular service. If there were another provider in our area we would be changing as they all seem to be offering better deals and based on what I hear from friends with other carriers they have much better customer service.  When we upgraded this last time, I was told we would be able to turn in our previous phones for credit, they never sent the packing slips for that - I called several times and each time was told that it would be sent - Naturally it never was so our bill double and the prices that we were quoted for the upgrades were never applied to our account.

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