Re: No Appreciation for Existing Customers
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Unfortunately, you and I had different experiences, as I always had to log in to my account to see the discount. For example, on 9/8/15, I couldn't find the reduced price and actually thought the discount was terminated 2 years ago, as I was logged in and seeing the same price as not being logged in. So, I called and the rep told me there was one additional step that had been added since my 2013 upgrade and once I did that, I saw the discount. Also, my husband thought the prices were higher than I actually paid because he was looking at Verizon without logging in. Finally, today, I contacted Verizon and the rep told me they no longer offer the discount. So, in my experience, there was a discount, which has now been terminated.