Re: Verizon Wireless direct stores customer service fail
KShaul1972
Enthusiast - Level 3

budone, it shouldn't matter. If I bought a shirt or a pair of pants from JC Penny over the phone, online, or at a store, I am able to return the shirt or pair of pants back to any JC Penny store. I have never seen any policy regarding where VZW customers can return phones. Obviously there isn't any, because the customer service rep said it varies from store to store if they will take back phones purchased over the phone. If I want my $330+ money back, I shouldn't have to jump through hoops and jump over hurdles to get my money back. It seems VZW is SO quick to take your money, but so damn slow to get it back. FYI, I have been waiting for a refund from Verizon FIOS since Arpil 2011 in the amount of $129, so far, no refund. Thanks Verizon....

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