I send my condolences to you and your family. Let's get to the bottom of this once and for all because I know your time is valuable. Which store location did you visit? Additionally, please reply to my Private Message further assistance. 

AyaniB_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!