Update: Found the picture stored in my cloud.  Reps still cant find the phone even with the shipping label.  Now what's your solution?  Do you work for Verizon because you certainly seem to be on the defense for them?  Verizon is not an error free provider.  It's been this way since the switch from Alltel.  If I were the only person this happened to it'd be a different story.  Do better Verizon.