Hello rob119,

I'm sorry that the software update created additional issues for you. We need to get this fixed! Have you tried to pull the battery out of the phone to reset it? If so, and the issue is continuing, I would recommend a master reset. Make sure you have your contacts and pictures backed up first. If you are still having issues, we are happy to review your warranty for you.

Master Reset:

From the main screen, press Menu
Scroll to Settings & Tools, press OK
Scroll to Phone Settings, press OK
Scroll to Security, press OK
Enter Lock Code ???? displays, enter the 4 digit lock code (default: last 4 digits of phone number).
Scroll to Restore Phone, press OK
Warning Displays: Permanently Erase all User Data & Reset settings to factory default?
Choose Yes or No, press OK


Let us know if you need additional assistance!

Katie H
VZW Support
Follow us on Twitter @VZWSupport