NMEREDITH01,

A working phone is a happy user, so let's check that out. Without knowing the make/model of his phone, we'd be a bit limited on where to start with, but check out this link to see some common steps for being unable to call/text: http://vz.to/2cLZ5BD . Let us know how that goes, and we can keep at it.

RussellM_VZW

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